General Manager

Activate Games • Tulsa, OK

18d • $70,000 - $80,000

About The Position

Activate is a full-scale interactive gaming facility seeking a General Manager to oversee business operations, customer relations, staff development, and facility maintenance. The General Manager works with the Assistant Manager and Game Facilitators. The role requires strong customer service skills, the ability to work independently and as part of a team, and an interest in technology and gaming. This is a full-time, permanent position with flexible hours that include a mixture of days, evenings, and weekends.

Requirements

• Strong customer service skills.
• Ability to work well both in a team and individually.
• Curiosity about technology and gaming.

Responsibilities

• Oversee day-to-day operations and interpret and communicate company goals.
• Help develop and implement company initiatives focused on business growth.
• Support brand awareness and sales through local events and marketing campaigns as directed by the marketing department.
• Respond to customer emails and phone calls.
• Participate in business-focused meetings, training, skill development, and company initiatives.
• Help check in customers and take payments, and coach team members to provide high customer satisfaction.
• Schedule shifts to support meaningful customer interactions during gaming experiences.
• Create a positive impression through an energetic attitude and prioritize customer satisfaction.
• Greet and interact proactively with customers and communicate their suggestions for business process improvement.
• Schedule staffing to ensure peak periods are properly covered.
• Lead hiring and build a talent pipeline focused on business development across roles.
• Oversee and coach employees, formally and informally.
• Create staff development plans and assist with employee training and evaluations.
• Train, create and present evaluations, and support development of new and current employees.
• Ensure gaming facilities operate at optimal levels and conduct regular inspections of front desk and gaming areas.
• Complete weekly and monthly checklists to maintain appropriate inventory levels.
• Communicate facility areas requiring attention to the appropriate department.
• Perform daily cleaning and maintenance in compliance with company standards.
• Manage and oversee facilitation activities at the front desk and in gaming areas.

Benefits

• Health insurance
• Paid time off
• 401(k)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed