General Manager

Associated Asset Management (AAM)•Sun City West, AZ

17d

About The Position

Corte Bella Country Club is seeking an experienced, energetic General Manager to lead its active adult community in Sun City West. The community includes 1,650 homes and amenities such as a pool, fitness center, social hall, day spa, restaurant, and 18-hole championship golf course. The General Manager is primarily responsible for community management and effective customer service to designated communities and homeowners, using in-depth knowledge of Covenants, Conditions & Restrictions (CC&Rs) and management contracts. The role ensures smooth operations, maintains standards, inspires the onsite team, and upholds the community’s governing documents. In conjunction with the Board of Directors, the General Manager manages association business to maintain property values, support positive owner and resident relations, and promote members’ quality of life. The role oversees association finances, contracts, compliance, staff, facilities, and community events, and works closely with board members, committee members, owners, residents, employees, vendors, and other departments.

Requirements

Excellent interpersonal skills, including being outgoing, communicative, socially oriented, poised, effective in groups, articulate, persuasive, and a strong public speaker.
Ability to manage multiple tasks simultaneously, establish priorities, and meet deadlines.
High attention to detail.
Facilities management skills and experience.
Experience working with HOAs or other entities involving knowledge and enforcement of governing documents.
Exceptional organization and tracking skills.
Ability to function efficiently in a high-volume, fast-paced environment.
Ability to proficiently use computer programs and company database systems, including Microsoft Office, the internet, and email systems.
Ability to interact and work positively and effectively with staff and residents at all levels.
Ability to work collaboratively and cooperatively within the department and with other departments.
Ability to work evenings and weekends as necessary.
Ability to sit and stand for moderate periods, walk and/or drive throughout the community as needed, and use a computer and other office equipment.

Responsibilities

Manage association business with the Board of Directors to maintain property values, positive owner and resident relations, and quality of life for Association members.
Build strong working relationships with board members, committee members, and owners through effective leadership and interpersonal skills.
Recommend and implement procedures to ensure compliance with applicable federal, state, and local laws and state disclosure requirements.
Conduct community tours as required, track non-compliance issues, send notices, and follow Board-established fine and collection policies.
Manage the architectural control process and ensure compliance with Design Guidelines and Design Review policies; communicate with owners about compliance matters.
Plan and assist with Board and annual membership meetings, prepare and provide board packages, and provide required meeting notifications.
Review monthly financials and submit accounts payable to the management company.
Establish, draft, execute, and supervise the annual community budget; manage capital improvements; review financial statements; prepare variance reports; monitor accounts payable and delinquent accounts; and approve and code vendor invoices.
Obtain competitive contract bids, present comparative bid reviews, supervise executed contract terms and conditions, and oversee community and contractor liability insurance requirements.
Interview, hire, and train employees as needed; coach AAM employees on performance and expectations; and terminate employment relationships when required.
Supervise onsite association staff, chair staff meetings, and communicate and coordinate management activities.
Review incident reports, respond to them, and implement timely solutions.
Oversee event operations, including vendor coordination, logistics, ticket sales, and scheduling for the Social Hall, clubs, groups, meetings, and special events.
Direct event marketing and communications by managing the HOA Coordinator, reviewing promotional materials, and determining distribution schedules in collaboration with the Activities Coordinator.
Perform other related duties as directed.