General Manager

Spartan Fitness•Strongsville, OH

13d•$45,000 - $60,000

About The Position

The General Manager oversees studio operations, sales performance, and team leadership to support member satisfaction and business success. The role drives revenue through sales strategies, community engagement, and staff development while maintaining a clean, organized, motivating studio environment and upholding company standards, policies, and values. The General Manager manages staff operations and scheduling, leads and coaches the team, and is accountable for sales, retention, customer service, inventory, billing, marketing, and studio presentation. The position requires flexible hours, including evenings, weekends, and special events as needed.

Requirements

High school diploma or equivalent required.
At least 2 years of sales and customer service experience.
Ability to meet and exceed sales goals while managing a team.
Strong leadership skills, including the ability to inspire, coach, and hold staff accountable.
Excellent communication and interpersonal skills in person, by phone, and through digital channels.
Strong organization, attention to detail, accuracy, and follow-through.
Ability to prioritize tasks and meet deadlines in a fast-paced, changing environment.
Professional, punctual, dependable, and able to demonstrate integrity and discretion.
Problem-solving skills and ability to make sound business decisions.
Proficiency in Microsoft Office Suite, Google Workspace, social media platforms, and studio management software such as ClubReady.
Ability to perform essential job functions with or without reasonable accommodations; stand and/or walk for extended periods and occasionally lift and move up to 25 pounds.
Ability to work flexible hours, including evenings, weekends, and special events as needed.

Nice To Haves

Associate’s or Bachelor’s degree preferred.
Sales and customer service experience in fitness, wellness, or retail preferred.
Prior leadership experience managing teams and overseeing business operations preferred.
Proven track record managing multiple revenue streams, including memberships, retail, private training, and teacher training.
Passion for health, wellness, and fitness.

Responsibilities

Manage daily staff operations, including scheduling and shift coordination.
Lead, motivate, coach, and develop staff to achieve sales and service goals; provide ongoing feedback and support.
Foster accountability, mutual respect, and collaboration, and communicate company policies, procedures, and performance expectations.
Monitor staff performance and ensure operational standards and customer service expectations are met.
Manage the sales process, schedule prospects into Demo classes, convert leads into members, and conduct timely follow-up with prospective members.
Drive membership sales and retention through customer service and engagement.
Coordinate with vendors, maintain accurate inventory counts, and ensure retail and product stock levels are sufficient.
Use ClubReady or comparable studio software to track and analyze revenue, attendance, and member-engagement metrics.
Address and resolve customer service concerns using independent judgment.
Manage billing processes, including collection of outstanding dues.
Maintain studio cleanliness, organization, and professional presentation; assist with cleaning and maintenance tasks.
Enforce company policies and operational procedures.
Maintain adequate administrative supplies, promotional materials, and studio literature.
Plan, schedule, and participate in networking and community events to build brand awareness and generate leads.
Manage and track marketing campaigns and promotions to support membership growth.
Perform other related duties as assigned by management.

Benefits

401(k) program with up to a 5% employer match.
Medical benefits.
Dental benefits.
Vision benefits.
Short- and long-term disability coverage.
Other ancillary products.
Free Pilates classes.
Employee discounts.
Monthly and quarterly bonus program.
10% commission on upfront personal sales for memberships, private training, and retail.