General Manager

Hampton Inn Salem•Salem, MA

13d

About The Position

Maine Course Hospitality Group is seeking an accomplished, people-focused General Manager to lead one of the region’s prominent, high-performing hotels. The General Manager is the strategic and operational leader of the property, responsible for overall performance through exceptional guest service, financial results, team development, and asset stewardship. This hands-on role oversees hotel operations across front office, housekeeping, food and beverage, sales, revenue management, human resources, engineering, and maintenance. The General Manager builds and develops high-performing teams, elevates the guest experience, drives operational efficiency, and maintains quality, brand-compliance, and financial standards. The role also cultivates relationships with guests, associates, ownership, community partners, and brand representatives while positioning the hotel for continued success in a competitive market. Success requires substantial hotel leadership experience, strong revenue-management capabilities, and the ability to manage seasonal demand and deliver operational and financial results.

Requirements

Demonstrated commitment to exceptional guest experiences and service excellence.
At least 7 years of progressive hotel leadership experience, including General Manager or senior operations leadership in a high-volume hospitality environment.
Proven success leading hotels in competitive, demand-driven markets and driving revenue growth, profitability, and guest satisfaction.
Strong understanding of revenue management, pricing strategies, market segmentation, forecasting, and demand optimization.
Experience in a destination hotel environment managing transient, group, corporate, leisure, and event-driven business.
Ability to recruit, develop, motivate, and retain high-performing teams while fostering a positive, accountable culture.
Business acumen and experience with budgets, forecasting, labor controls, financial reporting, and asset protection.
Excellent verbal and written communication skills for engaging associates, guests, ownership, brand partners, and community stakeholders.
Ability to analyze complex situations, make sound business decisions, and resolve operational challenges professionally and urgently.
Strong organizational, time-management, and prioritization skills, including the ability to manage shifting demands in a fast-paced environment.
Strong interpersonal and relationship-building skills, in person and through written and electronic communication.
Ability to lead through change, inspire teams, and maintain high associate engagement.
Knowledge of hotel systems, brand standards, operational best practices, and regulatory compliance requirements.
Ability to maintain a visible presence throughout the hotel and oversee daily operations.
Flexibility to work a varied schedule based on business needs, including evenings, weekends, holidays, and emergency situations.
Ability to respond to operational, guest, and team member needs at any time when serving as leader on duty.

Nice To Haves

Familiarity with the Salem, Massachusetts market and surrounding New England tourism destinations.

Responsibilities

Provide overall leadership and direction for hotel operations, including front office, housekeeping, maintenance, food and beverage, and other operational departments.
Maintain a visible, hands-on leadership presence and foster accountability, engagement, and service excellence.
Recruit, hire, train, coach, and develop a diverse team of hospitality professionals.
Promote collaboration and communication across departments to support seamless operations and a consistent guest experience.
Monitor guest feedback, online reviews, and satisfaction metrics; address concerns and improve guest loyalty and brand reputation.
Ensure the property meets or exceeds brand standards for cleanliness, safety, quality assurance, and regulatory compliance.
Maximize revenue, profitability, and market share through revenue management, pricing optimization, and operational efficiencies.
Develop, manage, and achieve annual budgets, forecasts, and financial objectives, while controlling labor costs and operating expenses.
Analyze performance indicators, financial reports, and market trends to identify growth and improvement opportunities.
Resolve operational challenges, guest concerns, and property issues with urgency and sound judgment.
Monitor local market conditions, competition, tourism trends, and community events to identify business opportunities.
Partner with Sales and Revenue Management teams to pursue group, corporate, and transient business and execute contracted business effectively.
Build and maintain relationships with guests, associates, ownership, community partners, and brand representatives.
Complete administrative reporting, financial documentation, brand requirements, and operational audits accurately and on time.
Protect and enhance the hotel's physical assets through maintenance planning, capital project oversight, and asset management.
Champion continuous improvement, operational efficiency, exceptional hospitality, and strong financial results.
Serve as the hotel's leader on duty when necessary and respond to operational, guest, and team member needs.