General Manager
About The Position
Crestline Hotels & Resorts is hiring a General Manager to provide guidance and strong leadership to one of its multimillion-dollar business units while advancing customer service initiatives. The role balances strategic planning with hands-on execution in a fast-paced hotel environment, develops and maximizes associates’ potential, protects current market share and grows new prospects, and works effectively with hotel ownership, hotel leaders and staff, and corporate staff. The General Manager focuses on Crestline’s key success measures: Revenue Index, Flex/Flow, and Guest Satisfaction. Within the first 30 days, the General Manager is expected to establish a plan for newly hired and current leaders so they understand their mission and have the tools to deliver service and achieve success, build relationships with hotel ownership and field and corporate staff, and develop positive relationships with onsite Sales staff and regional and corporate Sales and Marketing leadership.
Requirements
- At least 2 years of General Manager experience within a busy Select Service Hotel, or at least 4 years of Assistant General Manager experience.
- Computer and office skills, including the ability to communicate effectively by email and quickly manipulate and interpret information from spreadsheets and databases.
- Experience with hotel information systems and accounting systems pertinent to the brand.
Nice To Haves
- Premium brand experience, such as Hilton, Hyatt, Marriott, or IHG, is highly preferred.
Responsibilities
- Balance strategic planning with hands-on execution in a fast-paced environment.
- Develop cohesion among associates and maximize their potential.
- Maintain current market share and aggressively grow new prospects in the market, especially from nearby competitors.
- Interact successfully with hotel ownership, key hotel leaders and staff, and corporate staff.
- Focus on and influence Crestline’s Revenue Index, Flex/Flow, and Guest Satisfaction measures.
- Develop a plan for newly hired and current leaders so they understand their mission and have the tools to deliver service, satisfaction, and success within their first 30 days.
- Get to know key hotel ownership, field staff, and corporate staff within the first 30 days.
- Build positive relationships with onsite Sales staff, the Regional Director of Sales, and corporate Sales and Marketing leadership.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
