Assistant General Manager - Condo

Castle Group•Fort Worth, TX

3d•Onsite

About The Position

The Assistant General Manager – Condo supports the on-site General Manager with delegated administrative, financial, and operational tasks. The role provides exemplary service in keeping with Castle Group’s values and mission and demonstrates outstanding customer service as a representative of Castle Royal Service. The Assistant General Manager may manage day-to-day property activities in the General Manager’s absence and may supervise frontline staff, coordinate vendors, support association operations, and assist with reports, board packages, resident matters, and site projects. Duties may vary by association and may be changed or supplemented based on organizational needs.

Requirements

High school diploma required.
Ability to obtain a Florida Community Association Manager License within six months of starting.
Intermediate Microsoft Office Suite skills, including SharePoint, Excel, Word, Outlook, and PowerPoint.
Valid driver’s license required.
Proficient in conflict resolution and de-escalation techniques.
Able to work under tight deadlines, prioritize time effectively, and delegate when appropriate.
Excellent verbal and written communication skills.
Excellent interpersonal, negotiation, and organizational skills, with strong attention to detail.
Strong analytical and problem-solving skills.
Ability to learn new technology.
Ability to act with integrity, professionalism, and confidentiality.
Able to work under pressure and exercise good judgment during emergency, difficult, and stressful situations.
Able to lift 30 pounds using appropriate safety procedures; walk and climb stairs; navigate property and buildings; and perform the other physical activities described in the posting.
Able to work in varying environmental conditions, including heat, cold, wind, and rain, and outdoors for extended periods in all types of weather.
Able to handle and grasp objects and equipment, reach, stoop, bend, and repeat wrist, hand, and finger motions; extensive typing and computer-monitor use is required.
Able to detect auditory and visual emergency alarms and hear, understand, and respond appropriately to in-person and telephone requests.
Visual ability correctable to 20/20 and ability to communicate verbally in an understandable, professional manner in person and by telephone.
Ability to work extended hours and weekends if needed.

Nice To Haves

At least two years of community management or similar business experience is preferred.
Knowledge of high-rise or condominium life-safety equipment, such as fire-suppression systems, generators, chillers, cooling towers, and elevators, is strongly preferred.
Working knowledge of Florida Statutes 718 is preferred.
Website-maintenance experience is desired.
Knowledge of Building Link is preferred.
Fluency in multiple languages is desirable, depending on the community.

Responsibilities

Manage day-to-day property activities in the General Manager’s absence, including management agreement reporting and Florida Statute 718 meeting requirements.
Solicit and review bids, compile bid analysis sheets for Board review, and draft requests for proposals for large projects.
Investigate accidents and property-damage or personal-injury claims, prepare written reports, and notify the appropriate parties within required timelines.
Liaise with legal counsel and association vendors to conduct association business.
Manage staff, including performance management, payroll approval, coaching, and, where applicable, interviewing, hiring, training, developing, mentoring, assigning, and directing work; appraising performance; and addressing complaints and problems.
Track activity logs and incident reports for the General Manager’s review.
Gather vendor information and data, assess vendor performance and compliance, and manage association vendor relationships.
Collect monthly rental payments, make deposits, run delinquency reports, and send delinquency notices as applicable.
Prepare rental and new-resident packages and track rental paperwork, lease expirations, and renewal documents.
Train new hires as needed.
Monitor electronic security and gate-control systems and, where applicable, the Emergency Response System.
Maintain the association website.
Resolve and follow up on complaints and issues, reporting them to the General Manager.
Help maintain a safe and secure property; assist with investigations and reviews of recordings or logs related to unusual incidents.
Assist the General Manager with administrative requests, mailings, management reports, board packages, and vendor and invoice reconciliation.
Ensure safety precautions and procedures are followed.
Where applicable, track homeowners’ architectural-change requests, inspect completed work for compliance, and use assigned software to engage Board or Committee members in the review process.
May oversee committees and site projects, schedule site staff, maintain payroll schedules and timesheets, and cover front desk shifts.
May travel to off-site training and occasionally cover for staff at nearby communities.
Perform other assigned duties.