Property Manager - Condo

Castle Group•Melbourne, FL

About The Position

The Property Manager is a hands-on leadership position licensed under Florida Statute 468 and requiring knowledge of Florida Statute 718, which governs condominiums. Under general supervision and in association with the Board of Directors, the Property Manager plans, directs, recommends, and implements policies and procedures to ensure common-element services are delivered to a high standard and in accordance with community rules and regulations. The role oversees community operations, administration, finances, human resources, maintenance, and security. The Property Manager is on call 24 hours a day, 7 days a week, for emergency consultation when incidents require management intervention. Services are under the direct supervision of Castle Management and are performed according to the management agreement between the Board of Directors and Castle Management, LLC. The Property Manager provides exemplary service consistent with Castle Group’s values and mission and represents Castle Royal Service. Responsibilities include inspecting community facilities; managing association assets, records, budgets, and financial processes; supporting monthly financial reporting; meeting contractual and statutory requirements; preparing collection recommendations and emergency plans; coordinating vendor bids and proposals; investigating and reporting accidents and claims; liaising with legal counsel and vendors; reviewing invoices; and managing architectural requests when an Assistant Property Manager is absent. The role also manages the on-site employee cycle and team, fosters communication with board members and residents, and responds to requests within required timelines. The position requires an active CAM license when managing a Florida site, at least two years of CAM or related business experience (or more, depending on the community), knowledge of property-management accounting and budgeting, and knowledge of condominium law, inspections, regulations, and high-rise/condominium life-safety equipment. An associate’s degree in business is preferred. The role may require extended hours, weekend work, off-site training travel, or occasional coverage at nearby communities. It also has physical requirements including lifting up to 30 pounds, standing, walking, climbing stairs, navigating properties, and working in varying weather conditions.

Requirements

An active CAM license is required when managing a site in Florida.
At least two years of CAM or related business experience is required, with more potentially required depending on the community.
Knowledge of property-management accounting practices and terminology, and budgeting skills.
Knowledge of condominium law and required statutory inspections and regulations under Florida state and county requirements.
Knowledge of high-rise/condominium life-safety equipment, including fire suppression systems, generators, chillers, cooling towers, and elevators.
Intermediate proficiency with Microsoft Office Suite, including SharePoint, Excel, Word, Outlook, and PowerPoint.
A valid driver’s license.
Outstanding customer-service, communication, and interpersonal skills.
Strong experience with conflict-resolution strategies.
Advanced time-management skills and ability to prioritize in a constantly changing environment.
Excellent verbal and written communication skills.
Excellent organizational skills and attention to detail.
Strong analytical, problem-solving, and negotiation skills.
Strong presentation and public-speaking skills.
Ability to act with integrity, professionalism, and confidentiality.
Ability to work under pressure and maintain composure and sound judgment in emergencies and stressful situations.
Ability to lift 30 pounds while following appropriate safety procedures.
Ability to stand for extended periods; work in heat, cold, wind, and rain; walk and climb stairs; handle, grasp, and feel objects; reach with hands and arms; and navigate property and buildings.
Ability to use fingers extensively for typing and visually use a computer monitor, repeat wrist, hand, and finger motions, and possibly walk on uneven terrain during inspections.
Ability to detect auditory and visual emergency alarms and to hear, understand, and respond appropriately to in-person and telephone requests.
Visual ability correctable to 20/20.
Ability to communicate verbally in an understandable and professional manner in person and over the telephone.
Ability to travel off-site for training as needed and occasionally cover for staff at other communities within a reasonable commuting distance.
Ability to work extended hours and weekends if needed.

Nice To Haves

An associate’s degree with a concentration in business is preferred.
Experience with Building Link or similar software may be required or preferred, depending on the community.
Fluency in multiple languages is desirable and may be required depending on the community’s needs.
Some understanding of condominium building mechanics may be required.

Responsibilities

Inspect the community and facilities routinely using assigned checklists to identify maintenance, security, violations, safety, and landscaping deficiencies.
Plan, direct, and oversee systems that protect association assets and records.
Create and manage the association’s budget and financial processes.
Assist with monthly financial reports, review them for accuracy and variance trends, maintain knowledge of the reports, and support the Treasurer in responding to financial questions.
Comply with reporting requirements in the Castle Management contract and meeting requirements under Florida Statute 718.
Prepare recommendations for collection action on delinquent accounts and report progress to the board monthly.
Store and maintain association records required by Florida statute, including maintaining the association website.
Prepare and implement emergency preparedness plans, including plans for weather events and natural disasters.
Solicit, review, and compile bid-analysis sheets for board review for maintenance, construction, and other projects and services.
Draft requests for proposals for large projects to make vendor responses comparable.
Investigate accidents and claims involving property damage or personal injury, prepare full written reports, and report them to the appropriate parties within required timelines.
Liaise with legal counsel and association vendors as needed to conduct association business.
Review and code vendor invoices after confirming satisfactory completion of work, and ensure payments align with board direction.
When an Assistant Property Manager is absent, track homeowners’ architectural change requests, inspect completed work for compliance, use assigned software to engage board or committee members in the review process, and attend ARC meetings.
Manage all aspects of the on-site employee cycle, including hiring, training, performance management, payroll and PTO approval, coaching, and development.
Ensure on-site teammates follow safety precautions and procedures.
Foster communication among board members, residents, and management.
Respond to owner and board-member requests within required timelines.
Directly manage the on-site team and carry out supervisory responsibilities in accordance with company policies and applicable laws, including hiring, training, mentoring, assigning and directing work, appraising performance, rewarding and disciplining employees, addressing complaints, and resolving problems.
Perform other duties and responsibilities as assigned.