Service Manager (Condo)

Comstock•Reston, VA

About The Position

The Service Manager (Condo) is responsible for the seamless operation, maintenance, and presentation of building systems in a luxury high-residence community. The role leads the engineering team, oversees complex building systems and high-value capital projects, and works closely with property management and the Board of Directors to protect and enhance the asset’s value. It requires professionalism, technical expertise, discretion, and a strong resident-service focus to deliver a five-star living experience. The Service Manager oversees building operations and resident experience, engineering team leadership, building systems, capital planning, vendors and contractors, budgets, compliance, and safety. The position requires the ability to work after hours as needed, including participating in an on-call rotation.

Requirements

High school diploma.
Current driver's license.
Central plant system experience.
EPA Section 608 Universal Certification.
At least 10 years of residential maintenance experience.
At least 8 years of building facilities operations experience in a luxury apartment setting.
At least 5 years of supervisory experience as a senior engineer/technician or in an equivalent facilities management position.
Experience with building automation systems.
Proven ability to provide excellent customer service.
Extensive knowledge of HVAC, electrical, and plumbing systems in multifamily housing and mid- to large-size facility operations.
Exposure to budgeting and basic accounting.
Understanding of elevator maintenance, fire sprinkler/alarm systems, and high-rise buildings.
Computer proficiency and familiarity with relevant computer programs, including Microsoft Office, Word, Excel, and Outlook.
Ability to work after hours as needed, including on-call rotation.
Credibility, trustworthiness, integrity, accountability, and a commitment to excellence.
Positive, can-do attitude and willingness to support growth and innovation.
Customer-focused and results-oriented approach, with a desire to continuously learn and develop.
Exceptional oral and written communication, active listening, and organizational skills.
Ability to establish strong working relationships in a team setting.
Ability to multitask and prioritize with attention to detail in a fast-paced environment.
Self-directed ability to work independently with minimal supervision.
Ability to stand for long periods and walk, climb stairs, balance, stoop, kneel, crouch, bend, stretch, twist, and reach.
Ability to push, pull, or lift up to 50 pounds; perform continuous repetitive motions; and work in variable temperatures and noise levels, indoors and outdoors, around fumes, hazards, dust, mites, chemicals, and biohazards.

Nice To Haves

Master Electrician qualification.
Master Plumbing qualification.
Experience with Yardi.

Responsibilities

Ensure building systems operate efficiently, with minimal disruption to residents.
Provide prompt, professional, and discreet service in response to resident concerns.
Maintain the presentation and condition of mechanical rooms, back-of-house areas, and service corridors.
Coordinate work to minimize noise, inconvenience, and visual impact in occupied residences.
Lead, mentor, and develop the engineering team; establish service-oriented performance standards.
Maintain staffing schedules that provide 24/7 coverage and rapid response capability.
Promote accountability, safety, and continuous improvement.
Oversee the operation, maintenance, and optimization of HVAC systems, building automation and energy management systems, electrical distribution and emergency generators, domestic water and water treatment systems, fire/life safety and smoke control systems, and elevators.
Use data and analytics to identify system inefficiencies and implement improvements.
Develop and execute long-term capital plans and lead major projects, including system upgrades, façade restoration, and amenity enhancements.
Partner with consultants, engineers, and ownership on project design, budgeting, and execution.
Ensure upgrades align with luxury market expectations and the property’s positioning.
Manage vetted vendors and oversee contracted work to ensure quality craftsmanship and minimal disruption.
Enforce insurance, safety, and operational protocols for vendors and contractors.
Prepare and manage engineering operating and capital budgets; identify savings without compromising quality or resident experience.
Support reserve studies and long-term financial planning.
Maintain compliance with applicable codes, inspections, and regulatory requirements.
Ensure life-safety system testing and documentation are completed.
Work after hours as needed, including on-call rotation.
Meet the physical demands of the role, including standing, walking, climbing, lifting, and working in varied environments.

Benefits

Competitive salary with bonus potential and eligibility for a discretionary annual incentive program.
Medical insurance.
Dental insurance.
Vision insurance.
401(k) match.
Life insurance.
Annual professional development funds.
Opportunities for advancement within an expanding portfolio.
Employee discount.
Friendly, collaborative work environment.
Additional perks and career-growth opportunities.