Service Manager (Condo)

Comstock•Reston, VA

5d•$85,000 - $95,000

About The Position

The Service Manager (Condo) is responsible for the seamless operation, maintenance, and presentation of building systems in a luxury high-rise residence. The role supports a five-star living experience through reliable engineering services, discretion, and professional resident service. The manager leads the engineering team, oversees complex building systems and high-value capital projects, and works with property management and the Board of Directors to protect and enhance the property’s value. The position oversees building operations and resident experience, engineering staff and schedules, building systems, capital planning, vendors, budgets, compliance, and safety. It requires substantial residential maintenance and luxury facilities operations experience, technical expertise in building systems, and the ability to provide after-hours support as needed, including participation in an on-call rotation.

Requirements

High school diploma.
Current driver's license.
Central plant system experience.
EPA Section 608 Universal Certification.
At least 10 years of residential maintenance experience.
At least 8 years of building facilities operations experience in a luxury apartment setting.
At least 5 years of supervisory experience as a senior engineer/technician or in an equivalent facilities management position.
Experience with building automation systems.
Proven experience providing excellent customer service.
Extensive knowledge of HVAC, electrical, and plumbing systems in multifamily housing and mid- to large-sized facility operations.
Exposure to budgeting and basic accounting.
Understanding of elevator maintenance, fire sprinkler/alarm systems, and high-rise buildings.
Computer proficiency and familiarity with relevant programs, including Microsoft Office, Word, Excel, and Outlook.
Excellent communication, leadership, problem-solving, active listening, organizational, and relationship-building skills.
Ability to work after hours as needed, including on-call rotation.
Ability to multitask and prioritize with attention to detail in a fast-paced environment, and work independently with minimal supervision.
Trustworthiness, integrity, accountability, a positive attitude, customer focus, results orientation, and willingness to continuously learn and develop.
Ability to stand and walk for long periods; climb stairs; balance; stoop, kneel, crouch, bend, stretch, twist, and reach; and push, pull, or lift up to 50 pounds.
Ability to perform continuous repetitive motions and work in variable temperatures, variable noise, indoors and outdoors, and around fumes, hazards, dust, mite hazards, chemicals, and biohazards.

Nice To Haves

Master Electrician and Plumbing qualifications.
Experience with Yardi.

Responsibilities

Ensure building systems operate efficiently while minimizing disruption to residents.
Respond promptly, professionally, and discreetly to resident concerns and deliver a high level of service.
Maintain the condition and presentation of mechanical rooms, back-of-house areas, and service corridors.
Coordinate work to minimize noise, inconvenience, and visual impact in occupied residences.
Lead, mentor, and develop the engineering team and establish performance standards.
Maintain staffing schedules that provide 24/7 coverage and rapid response capability.
Promote accountability, safety, and continuous improvement.
Oversee operation, maintenance, and optimization of HVAC systems, building automation and energy management platforms, electrical distribution, emergency generators, domestic water and water treatment systems, fire and life safety systems, and elevators.
Use data and analytics to identify system inefficiencies and implement improvements.
Develop and execute long-term capital plans and lead major projects, including system upgrades, façade restoration, and amenity enhancements.
Partner with consultants, engineers, and ownership on project design, budgeting, and execution.
Manage vendors and contractors, ensuring quality work, minimal disruption, and compliance with insurance, safety, and operational protocols.
Prepare and manage engineering operating and capital budgets, identify cost savings, and support reserve studies and long-term financial planning.
Maintain compliance with applicable codes, inspections, and regulatory requirements.
Ensure life safety system testing and documentation are completed.
Provide after-hours support as needed, including participation in an on-call rotation.