General Manager- Condo

Castle Group•Fort Lauderdale, FL

About The Position

The General Manager (Community Association Manager) plans, directs, recommends, and implements policies and procedures, in conjunction with the Board of Directors, to ensure the Association’s common elements are maintained and services are delivered in accordance with community rules and regulations. This hands-on leadership role oversees the community’s operational, administrative, financial, human resources, maintenance, and security functions. The manager is on call 24 hours a day, 7 days a week, for emergency consultation when incidents require management intervention. Services are under the direct supervision of Castle Management and are performed according to the management agreement between Castle Management, LLC, and the governing Board of Directors. The General Manager is expected to provide exemplary customer service consistent with Castle Group’s values and mission. The role oversees Association operations and accounting, employee management, and relationships with Board Members, residents, vendors, legal counsel, and other stakeholders. The General Manager directly manages the on-site leadership team and carries out supervisory responsibilities in accordance with company policies and applicable laws.

Requirements

Active Community Association Manager (CAM) license.
Five years of CAM or related leadership and business experience; more may be required depending on the community.
Five years of leadership experience leading a team of at least 10 teammates.
Knowledge and understanding of high-rise/condominium life-safety equipment, including fire suppression systems, generators, chillers, cooling towers, and elevators.
Basic knowledge of property-management accounting practices, terminology, and budgeting.
Intermediate command of computer hardware and software, specifically Microsoft Office Suite.
Knowledge of building mechanics.
Outstanding customer service, communication, and interpersonal skills.
Ability to apply conflict-resolution strategies, work under tight deadlines, and use time effectively in a fast-paced environment.
Ability to delegate tasks appropriately and prioritize work.
Excellent verbal and written communication, interpersonal, negotiation, and change-management skills.
Strong organizational skills and attention to detail.
Ability to coach, mentor, develop, and lead a team.
Strong critical-thinking, analytical, and problem-solving skills.
Ability to act with integrity, professionalism, and confidentiality.
Strong presentation and public-speaking skills.
Intermediate skills with Microsoft Office applications, including SharePoint, Excel, Word, Outlook, and PowerPoint.
Ability to lift 30 pounds using appropriate safety procedures.
Ability to work standing for long periods; work in heat, cold, wind, and rain; walk and climb stairs; handle and grasp objects; reach with hands and arms; type and use a computer monitor extensively; navigate property and buildings; and repeat motions with wrists, hands, and fingers.
Ability to detect auditory or visual emergency alarms; hear, understand, and respond appropriately to verbal requests in person and by telephone; and communicate verbally in an understandable, professional manner.
Visual ability correctable to 20/20.
Ability to work under pressure, maintain composure, and use good judgment during emergency, difficult, or stressful situations.

Nice To Haves

CMCA, AMS, or PCAM designation.
Bachelor’s degree with a concentration in business or hospitality.
Fluency in multiple languages; may be required depending on the community’s needs.
Valid driver’s license may be required.

Responsibilities

Plan, direct, and oversee systems that protect the community’s assets and Association records.
Direct the team in issuing violations and preparing for grievance committee meetings.
Ensure the site team follows the collection policy and refers accounts to the attorney as required by that policy.
Collaborate with department managers to create and manage the Association’s budget and financial processes.
Inspect the community and facilities to ensure department heads address maintenance and security needs.
Assist with monthly financial reports, review them for accuracy and variance trends, maintain familiarity with the reports, and support the Treasurer by obtaining responses to financial questions.
Serve as the first point of contact for Home Office escalations, particularly accounting matters.
Coordinate compliance with reporting requirements in the Castle Management contract and assist with the annual budget and budget meetings.
Comply with meeting requirements outlined in Florida Statute 720.
Ensure the Property Manager stores and maintains Association records required under Florida statute, including maintaining the Association website.
Prepare and implement emergency preparedness plans required by the management contract, including plans for severe weather and other natural disasters.
Oversee solicitation of bids and bid analysis for maintenance, construction, and other community projects and services.
Oversee preparation of requests for proposals for large projects so vendor submissions can be compared.
Ensure direct reports promptly investigate and document accidents and property-damage or personal-injury claims, including work-related injuries, and report them to the appropriate parties within required timelines.
Act as liaison among department managers, legal counsel, Board Members, and Association vendors as needed.
During the Property Manager’s absence, ensure the Assistant Property Manager tracks homeowners’ architectural change requests and inspects completed work for compliance; use assigned software to engage Board or Committee members in architectural reviews and attend ARC meetings.
Manage the employee cycle for direct reports, including hiring, training, performance management, payroll and PTO approval, coaching, and development.
Ensure the team can meet community goals and standards in a hospitable, sensitive, and courteous manner.
Ensure site teammates follow safety precautions and procedures.
Foster appropriate communication between Board Members, residents, and Management, and respond to owner and Board Member requests within required timelines.
Directly manage the on-site leadership team; interview, hire, train, develop, mentor, assign and direct work, appraise performance, reward and discipline employees, and address complaints and problems.
Perform other duties and responsibilities as assigned.