Onsite General Manager (Esplanade Condo Association)

RealManage•Jacksonville, AR

1d•$100,000 - $110,000•Onsite

About The Position

The General Manager serves as the Chief Operating Officer of the Homeowner Association and is ultimately responsible for its day-to-day operations and relationships among the Association, Board of Directors, members, guests, employees, community, government, and industry. The role requires strong leadership and communication, a commitment to excellent resident and guest service, business acumen, and effective planning and organizational skills. The General Manager maintains relationships with governing entities and delivers services while managing effective, fiscally sound operations. The position oversees community operations, staff, financial management, compliance, service quality, association assets, communications, and strategic initiatives. The General Manager acts as the primary liaison to the Board, supports resident engagement, and ensures Board-directed plans and operational improvements are implemented and reported. This is an onsite, full-time role in Jacksonville, Florida.

Requirements

At least five years of Homeowner Association (HOA) management experience.
Onsite HOA management experience.
Experience managing an aging master association with neighborhood associations.
Florida LCAM certification.
Familiarity with HOA governing documents, regulations, and applicable laws.
Associate degree or equivalent experience; a bachelor's degree is preferred.
Strong leadership, supervisory, and team-development skills, including the ability to coach, mentor, and hold staff accountable.
Excellent interpersonal and customer-service skills and the ability to build relationships and maintain a positive community environment.
Strong written and verbal communication skills, including professional correspondence, reporting, and resident interactions.
Ability to prioritize, plan, organize, and manage multiple responsibilities in a deadline-driven environment.
Strong attention to detail, problem-solving, conflict-resolution, judgment, and discretion.
Financial acumen, including the ability to read, analyze, and manage budgets, financial statements, and reporting processes.
High integrity and professionalism, including appropriate handling of confidential and sensitive information.
Proficiency with computers, Microsoft Office, and property-management or database systems, with the ability to adapt to new technologies.
Ability to stand and walk for extended periods; frequently climb stairs or ladders, bend, stoop, kneel, crouch, or reach.
Ability to regularly lift, carry, push, or pull objects up to 50 pounds and occasionally handle heavier objects with assistance.
Manual dexterity to safely operate tools, equipment, and machinery; visual acuity for inspections and detailed tasks; and hearing ability to detect alarms, equipment sounds, and verbal instructions in noisy environments.
Ability to work in varying environmental conditions, including heat, cold, dust, noise, and outdoors, and to use appropriate personal protective equipment.
Ability to work varying schedules, including evenings, weekends, on-call, and overtime as required.

Nice To Haves

Professional certifications such as CMCA and AMS.
Master-planned community experience.
Bachelor's degree, preferably in Business, Real Estate, or a related field.

Responsibilities

Conduct regular site inspections and ensure standards for safety, courtesy, cleanliness, and operational efficiency are met; use structured inspection plans and follow up on identified issues.
Maintain a visible presence in the community and promptly address member inquiries, concerns, and feedback through multiple communication channels and within established timelines.
Build positive relationships with residents, Board members, staff, and external partners.
Ensure compliance with governing documents, policies, and applicable statutes, including overseeing covenant violations, notices, hearings, and resolutions.
Develop and approve operational policies, procedures, methods, and regulations, and ensure they are implemented through documented standard operating procedures.
Direct team members, including hiring, training, performance management, scheduling, coaching, and accountability.
Serve as the primary liaison to the Board of Directors; coordinate Board and Annual Meetings, prepare agendas and materials, and follow up on action items.
Develop annual operating, cash, and capital budgets; oversee budget tracking, invoice processing, financial controls, and financial operations.
Prepare monthly Board financial reports and ensure accurate, timely operational and financial reporting.
Coordinate long-range and annual business plans, track progress, and provide regular updates to the Board.
Evaluate association policies, programs, and processes and recommend or implement improvements based on operational and financial performance.
Monitor association service quality and member and guest satisfaction through staff accountability, inspections, and performance tracking.
Protect association assets, including oversight of insurance programs, reserve studies, contracts, and risk management.
Maintain ongoing member dialogue through communications, community initiatives, and engagement efforts.
Coordinate strategic plans with the Board and ensure Board-directed initiatives are executed, tracked, and reported.
Ensure compliance with purchasing policies, vendor bidding processes, contract management, and approval requirements.
Plan and approve operational programs and ensure consistent implementation, documentation, and adherence to timelines.
Evaluate committee activities, including coordination with architectural review boards, compliance committees, and related groups.
Counsel management staff on training, supervision, scheduling, coaching, performance feedback, and accountability.
Develop and communicate a management philosophy that supports a collaborative, team-oriented work environment.
Maintain financial internal controls, documentation, approvals, and system records.
Oversee association records, databases, required documentation, communication platforms, and community outreach, including newsletters, website content, and mass communications.
Assist with planning and executing community events and resident-engagement initiatives.
Handle correspondence, reports, and operational follow-ups professionally and on time.
Perform other duties as assigned to meet the organization's ongoing needs.

Benefits

Medical insurance, with the company paying the premium for employee-only coverage on the HSA plan.
Dental insurance.
Vision insurance.
Life and disability insurance.
Health Savings Account (HSA); enrollment in the required high-deductible medical plan is necessary for eligibility.
Flexible Spending Account (FSA) for health-related expenses.
Dependent-care FSA.
Education reimbursement for industry-related classes.
401(k) match after one year.
Employee Assistance Program (EAP).
Nine paid holidays and two floating holidays.