General Manager

Settler's Hill Golf Course•Batavia, IL

13d

About The Position

Landscapes Golf Management and Kane County Forest Preserve are seeking a General Manager to lead and manage all aspects of operations at Settler’s Hill and Hughes Creek golf courses. The role oversees the clubs’ activities and relationships with members, guests, employees, and the community; directs department managers; implements and monitors budgets; and ensures the quality of products and services and the satisfaction of members and guests. The General Manager hires, manages, and develops department heads, including food and beverage, golf course maintenance, golf operations, assistant general management, and membership. The role oversees financial, payroll, billing, vendor, marketing, human resources, administrative, and reporting processes; responds to member needs; serves as a community liaison; ensures legal compliance and workplace safety; and communicates with the Board of Directors where applicable. The listed salary is $120,000–$140,000.

Requirements

Thorough knowledge of and ability to apply personnel and business management principles and practices.
Comprehensive understanding of golf course care and maintenance methods.
Broad knowledge of food and beverage operations, laws, and regulations.
Thorough knowledge of standard sales and marketing practices.
Ability to plan, assign, and supervise the work of subordinates engaged in golf course operations.
Ability to anticipate and identify risks and problems and develop appropriate mitigation measures, business solutions, and action plans.
Ability to provide high-level customer service with attention to detail.
Planning and organizational skills, including the ability to manage multiple tasks or projects.
Proficiency with Microsoft Word, Excel, Outlook, and POS systems.

Nice To Haves

Bachelor’s degree in recreation, business management, agronomy, turf management, or a related field preferred.
Previous experience as a golf course General Manager preferred.

Responsibilities

Promote and act consistently with Landscapes Golf Management’s values.
Ensure club operations provide first-class service and a strong member and guest experience.
Represent the club professionally and positively, and mentor and monitor staff to support exceptional service.
Hire, manage, and develop department heads in accordance with company guidelines, and meet with them regularly to review performance against goals.
Identify and manage the club budget; monitor revenue and expenses; prepare weekly and monthly revenue reports; and manage daily financial processes.
Comply with purchasing agreements and vendor contracts.
Ensure payroll information is submitted accurately and on time, and maintain employee files and records.
Ensure proper billing and invoicing for course activities and functions, and monitor accounts receivable and payment collection.
Develop an annual course marketing plan and oversee its implementation.
Respond to membership needs through program development and customer service.
Serve as the club’s community liaison and meet with special-interest groups when needed.
Ensure the club operates in accordance with applicable local, state, and federal laws.
Develop and communicate a management philosophy to guide personnel toward strong results, morale, and member and guest satisfaction.
Ensure company human resources, payroll, administrative, and reporting requirements are completed accurately and on time.
Maintain the confidentiality of company, club, and employee information.
Enforce comprehensive safety programs for employees, members, and guests in compliance with applicable laws.
Communicate with the Board of Directors where applicable.