General Manager

Hersha Hospitality Management LP•Tampa, FL

13d

About The Position

HHM Hotels is seeking a General Manager to lead hotel operations in the Tampa market as the company expands its portfolio. The role is responsible for maximizing profitability through strategic revenue management and expense control, overseeing all property departments, and implementing service standards to ensure consistent operational quality. The position offers the opportunity to manage complex operations and contribute to regional expansion. The General Manager leads and develops a diverse team, drives guest satisfaction, manages financial performance, and oversees efficient hotel operations across departments including front office, housekeeping, and maintenance. The role also promotes employee learning and professional development. The stated growth path is Area General Manager, Regional Director of Operations, and Vice President of Operations.

Requirements

Associate or bachelor’s degree in business, hospitality, or a related field.
Previous hotel management experience required.

Responsibilities

Lead, inspire, and mentor a diverse team, fostering collaboration, innovation, and accountability.
Set clear expectations and guide team members toward exceptional performance.
Oversee service standards, personalized guest experiences, and timely resolution of guest issues; identify ways to improve guest interactions.
Develop and execute strategies to maximize revenue, optimize expenses, and achieve budget goals.
Monitor financial performance, analyze results, and implement corrective actions as needed.
Oversee all hotel operations, including front office, housekeeping, and maintenance.
Implement operational best practices to uphold quality and safety standards.
Foster continuous learning and professional development, supporting team members’ performance and advancement.