Front Desk Receptionist Jobs

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Medical Receptionist

American Family Care•Fairhope, AL
•Onsite
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About The Position

At American Family Care (AFC), the nation's leading urgent care provider with over 200 clinics across 26 states, the company is revolutionizing how people access healthcare. AFC is seeking a detail-oriented Medical Receptionist to be the face of their clinic and the first step in their patient-first approach. This role is crucial for revenue protection and patient financial counseling, as precision with insurance verification directly impacts both patient experience and the clinic's financial health. The ideal candidate will excel at resolving insurance and billing challenges while maintaining high patient satisfaction, accurately verifying coverage, explaining costs clearly, and ensuring clean claims. AFC's mission is to provide the best healthcare possible in a kind and caring environment, respecting patient rights, economically, and conveniently. The company is expanding nationwide, with a clear career path for growth into roles like Billing Specialist, Revenue Cycle Analyst, or Front Desk Supervisor, and potentially clinic leadership and management.

Requirements

  • You have experience with insurance verification and medical billing (non-negotiable!).
  • You can explain complex insurance concepts to frustrated patients with empathy and clarity.
  • You're obsessively detail-oriented – a single digit error in an insurance ID can cost thousands.
  • You've worked as a Medical Receptionist, Administrative Assistant, or in any Customer Service role in a medical office setting.
  • You're tech-savvy with medical billing software and EMR systems.
  • You have excellent problem-solving skills and can find billing solutions that work for both patients and the clinic.
  • You maintain a positive attitude even when dealing with challenging financial conversations.
  • High school diploma required

Nice To Haves

  • X-Ray Teah, Medical Assistant or related certification is a plus

Responsibilities

  • Master Insurance Verification: Meticulously verify coverage BEFORE services are provided, prevent claim denials, and maximize revenue capture
  • Excel at Financial Counseling: Confidently explain costs, billing processes, and insurance complexities to patients in a way they understand
  • Solve Billing Problems: Proactively identify and resolve insurance discrepancies and billing issues before they impact revenue
  • Drive Patient Satisfaction: Deliver exceptional service even during difficult financial conversations - keeping patients happy while handling payment matters
  • Be the Face of AFC: Greet patients with the warmth and professionalism that makes AFC stand out in healthcare
  • Own the Front Desk Flow: Process payments, schedule appointments, and manage patient check-ins with lightning efficiency
  • Protect Patient Information: Maintain organized records while strictly following HIPAA regulations

Benefits

  • 401(k)
  • 401(k) matching
  • Company parties
  • Competitive salary
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance
  • Wellness resources
  • Medical, Dental & Vision Insurance (available after 30 days)
  • Mental Health & Prescription Coverage
  • Health Savings Account (HSA) with employer contributions
  • Short & Long-Term Disability + Life Insurance
  • 401(k) with Employer Match
  • Paid Time Off starting at 152 hours/year
  • Employee Assistance Program (free counseling sessions)
  • Uniform Allowance
  • Verizon Discount

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What This Job Offers

Job Type

Full-time

Career Level

Entry Level

Education Level

High school or GED

Number of Employees

1-10 employees

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