Front Desk Receptionist Jobs

About The Position

Requirements

• High school diploma
• Previous experience in a medical office setting
• Computer experience
• Fluent in Spanish (required)
• Knowledge of medical and insurance terminology
• Attention to detail
• Ability to multitask between multiple applications
• Ability to effectively communicate both orally and written
• Ability to work in a fast-paced environment
• Adequate visual acuity to read
• Ability to interpret and understand written material

Responsibilities

• Perform all responsibilities of the reception area, including checking in and out patients, scheduling new and follow-up appointments, verifying insurance benefits, and collecting payments due at time of service.
• Answer telephones, schedule appointments, and redirect calls to appropriate departments.
• Schedule and reschedule patient appointments, adhering to insurance rules, limitations, and physician preferences, including physical therapy appointments.
• Confirm appointments in advance and contact patients as needed.
• Prepare daily schedules, identifying potential issues prior to patient visits.
• Greet patients, check them in, and assist with completing necessary intake forms.
• Confirm, capture, and correct patient demographic and insurance information.
• Verify insurance benefits, identify deductible amounts and/or copays, and collect payments.
• Collect and scan patient insurance cards and photo IDs.
• Mail no-show letters daily.
• Review daily superbills for completeness, making necessary edits for accurate time-of-service payment collection.
• Balance payments received and prepare daily deposits.
• Complete all scheduling tasks, messages, requests, referrals, and faxes.
• Return voicemails and make follow-up attempts to patients who have left messages.
• Provide Explanation of Benefits (EOBs) to patients and explain any outstanding balances.
• Fax DWC forms to the proper recipients.
• Collate, sort, and identify medical information for scanning into the EMR system.
• Sort faxes, assist with fax failures, and distribute faxes to appropriate departments.
• Assist with Release of Information requests, completing them in-office or forwarding to third parties.
• Perform other duties as assigned.

Benefits

• Medical Insurance with VIP Health Advocate Service
• Health Savings Account (HSA) with employer contribution
• Flexible Spending Account (FSA)
• Dental Coverage
• Vision Coverage
• 7-8 Paid Holidays each year
• 12 PTO Days to start, with increases based on tenure (up to 22 days)
• 401(k) with Safe Harbor contribution plus Profit Sharing (once eligible)
• Life Insurance
• Short & Long-Term Disability
• Additional Supplemental Plans
• Mileage Reimbursement + Travel Time – (for eligible positions)
• Colleague Recognition Program
• Well-being support: Employee Assistance Program