Fitness Receptionist

Arch Amenities Group•Kingstowne, VA

About The Position

Arch Amenities Group is seeking a Fitness Front Desk Associate to greet members and guests and help them learn about the facility, services, and amenities. The associate builds rapport and trust, welcomes new clients, answers inquiries, and may process transactions, handle money, and help maintain facility cleanliness. The role also supports safe facility access, member and guest service, administrative and financial reporting, inventory, maintenance procedures, and preparation for special events.

Requirements

High school diploma; a college degree is preferred.
Customer service experience.
Previous experience handling money.
Excellent communication and customer service skills and a strong work ethic.
Efficient, well-organized, and able to handle multiple duties simultaneously.
Professional manner, discretion, and appearance.
Excellent verbal and written skills.
Energetic, enthusiastic, and motivational.
Strong team player.
Proficiency with appropriate computer skills and office equipment.
Ability to lift 25 pounds.
Availability to work nights, weekends, and holidays.
Ability to stand for long periods.
Ability to stand, stoop, kneel, crouch, bend, walk, and talk.
Regular use of hands to finger, handle, feel, or operate objects, tools, or controls, and reach with hands and arms.

Responsibilities

Deliver the Arch Amenities Group Experience in accordance with its service standards, mission, values, expectations, and brand standards.
Follow facility and Arch Amenities Group policies.
Report incidents and accidents to the Facility Manager.
Submit paperwork and financial reports in accordance with company policy, when applicable.
Develop and maintain department maintenance procedures and checklists, including routine preventive maintenance and repairs.
Maintain a monthly inventory of supplies or products, when applicable.
Learn about the facility and its amenities to communicate effectively with members and guests.
Help ensure that only members and guests access the facility and that it remains safe and secure.
Greet guests warmly with a smile and direct eye contact.
Assist members and guests with requests such as reservations, directions, and phone numbers.
Use shift time efficiently by checking equipment, locker rooms, and inventory, and arrange proper coverage when leaving the area.
Keep the work area free of clutter and personal effects.
Share pertinent information with coworkers at shift end and maintain the staff communication book.
Inform the Facility Manager of member, guest, or facility issues.
Enroll members and guests in programs and make reservations for spa services and personal training, when applicable.
Receive payments and account for money properly; reconcile daily sales, deposits, and receipts, when applicable.
Help staff lift and store facility equipment, furniture, and products and prepare the facility for special events.
Perform additional duties as assigned.