Fitness Receptionist

Arch Amenities Group•Kingstowne, VA

About The Position

Arch Amenities Group is seeking a Fitness Front Desk Associate to greet members and guests, build trust, welcome new clients, answer inquiries, and communicate knowledgeably about the facility and its services and amenities. The role may also involve processing transactions, handling money, and contributing to facility cleanliness. The associate helps maintain a safe and secure facility, supports day-to-day front desk operations, and assists with facility upkeep and events.

Requirements

High school diploma.
Customer service experience.
Previous experience handling money.
Excellent communication, customer service skills, and work ethic.
Efficient, well organized, and able to handle a variety of duties simultaneously.
Professional manner, discretion, and appearance.
Excellent verbal and written skills.
Energetic, enthusiastic, and motivational.
Strong team player.
Proficient in appropriate computer skills and office equipment.
Ability to lift 25 lbs.
Availability to work nights, weekends, and holidays.
Ability to stand for long periods of time.
Ability to stand, stoop, kneel, crouch, bend, walk, and talk.
Regular use of hands to finger, handle, feel, or operate objects, tools, or controls, and reach with hands and arms.

Nice To Haves

College degree preferred.

Responsibilities

Deliver the Arch Amenities Group Experience in accordance with the company’s standards, mission, values, and brand standards.
Follow facility and Arch Amenities Group policies.
Report incidents and accidents to the Facility Manager.
Submit paperwork and financial reports in accordance with company policy, when applicable.
Maintain department maintenance procedures and checklists through routine preventative maintenance and repair.
Maintain a monthly inventory of supplies or products, when applicable.
Learn about the facility and its amenities to communicate effectively with members and guests.
Help ensure that only members and guests access the facility and that it remains safe and secure.
Greet guests warmly, with a smile and direct eye contact.
Assist members and guests with reservations, directions, phone numbers, and other requests.
Use shift time efficiently by checking equipment, locker rooms, and inventory.
Ensure proper coverage when leaving the front desk area.
Keep the work area clear of clutter and personal belongings.
Share relevant information with coworkers at shift end and maintain the staff communication book.
Inform the Facility Manager of member, guest, or facility issues.
Enroll members and guests in programs.
Make reservations for spa services and personal training, when applicable.
Receive payments for goods and services and account for funds properly.
Reconcile daily sales, deposits, and receipts, when applicable.
Help staff lift and store facility equipment, furniture, and products, and prepare the facility for special events.
Perform additional duties as assigned.