Fitness Receptionist

Arch Amenities Group•New York, NY

13d

About The Position

Arch Amenities Group is seeking a Fitness Front Desk Associate to welcome members and guests, build relationships, answer inquiries, and communicate knowledgeably about the facility, its services, and amenities. The role may include processing transactions, handling money, and helping maintain facility cleanliness and security. The associate supports the Arch Amenities Group experience by following company and facility standards, policies, and values, and by providing friendly, attentive service. The position also involves routine administrative and operational tasks, including paperwork and financial reporting, supply inventory, maintenance procedures and checklists, program enrollment, and reservations for spa services or personal training when applicable. The associate helps keep the front desk area organized, communicates pertinent information to coworkers and the facility manager, and may assist with lifting and storing equipment, furniture, and products for facility upkeep and special events. Additional duties may be assigned.

Requirements

High school diploma; a college degree is preferred.
Customer service experience.
Previous experience handling money.
Excellent communication and customer service skills, and a strong work ethic.
Efficient, well organized, and able to handle a variety of duties simultaneously.
Professional manner, discretion, and appearance.
Excellent verbal and written skills.
Energetic, enthusiastic, and motivational.
Strong team player.
Proficient in appropriate computer skills and office equipment.
Ability to lift 25 lbs.
Availability to work nights, weekends, and holidays.
Ability to stand for long periods of time.
Ability to stand, stoop, kneel, crouch, bend, walk, and talk.
Regular use of hands to finger, handle, feel, or operate objects, tools, or controls, and reach with hands and arms.

Nice To Haves

College degree.

Responsibilities

Provide a welcoming experience to members and guests in accordance with Arch Amenities Group standards, mission, values, and brand standards.
Follow facility and Arch Amenities Group policies.
Report incidents and accidents to the Facility Manager.
Submit paperwork and financial reports in accordance with company policy, when applicable.
Develop and maintain department maintenance procedures and checklists through preventive maintenance and repair.
Maintain a monthly inventory of supplies or products, when applicable.
Learn about the facility and its amenities and communicate that information to members and guests.
Help ensure that facility access is limited to members and guests and that the facility remains safe and secure.
Greet guests warmly with a smile and direct eye contact.
Assist members and guests by offering help such as making reservations, finding directions, or looking up phone numbers.
Use shift time efficiently by checking equipment, locker rooms, and inventory.
Ensure appropriate coverage when leaving the area.
Keep the work area clear of clutter and personal effects.
Share pertinent information with coworkers at the end of each shift and maintain the staff communication book.
Inform the Facility Manager about member, guest, or facility issues.
Enroll members and guests in programs.
Make reservations for spa services and personal training, when applicable.
Receive payments for goods and services and account for the money properly.
Reconcile daily sales, deposits, and receipts, when applicable.
Assist staff with lifting and storing facility equipment, furniture, and products, including for special events.
Perform additional duties as assigned.