Fitness Receptionist

Arch Amenities Group•New York, NY

13d

About The Position

Arch Amenities Group is seeking a Fitness Front Desk Associate to greet members and guests, build rapport, welcome new clients, and answer inquiries. The associate should be knowledgeable about the facility, its services, and its amenities. Duties may include processing transactions and handling money, supporting facility cleanliness, and assisting with equipment and supplies. The role follows Arch Amenities Group policies, service standards, mission, values, and brand standards.

Requirements

High school diploma; a college degree is preferred.
Customer service experience.
Previous experience handling money.
Excellent communication and customer service skills and a strong work ethic.
Efficient, well organized, and able to handle multiple duties simultaneously.
Professional manner, discretion, and appearance.
Excellent verbal and written skills.
Energetic, enthusiastic, and motivational approach.
Strong teamwork skills.
Proficiency with appropriate computer skills and office equipment.
Ability to lift 25 lbs.
Availability to work nights, weekends, and holidays.
Ability to stand for long periods.
Ability to stand, stoop, kneel, crouch, bend, walk, and talk.
Regular use of hands to finger, handle, feel, or operate objects, tools, or controls, and reach with hands and arms.

Nice To Haves

College degree.

Responsibilities

Deliver the Arch Amenities Group Experience in accordance with its Basics to Excellence, mission, values, standards, expectations, and brand standards.
Follow facility and Arch Amenities Group policies.
Report incidents and accidents to the Facility Manager.
Submit paperwork and financial reports in accordance with company policy, when applicable.
Develop and maintain department maintenance procedures and checklists, including routine preventive maintenance and repairs.
Maintain monthly inventory of supplies or products, when applicable.
Learn about the facility and its amenities to communicate effectively with members and guests.
Help ensure that access is limited to actual members and guests and that the facility remains safe and secure.
Greet guests with a smile and direct eye contact.
Assist members and guests by making reservations, finding directions, looking up phone numbers, and providing similar help.
Use shift time efficiently by checking equipment, locker rooms, and inventory; ensure appropriate coverage when leaving the area.
Keep the work area free of clutter and personal effects.
Share pertinent information with coworkers at shift end and maintain the staff communication book.
Inform the Facility Manager of member, guest, or facility issues.
Enroll members and guests in programs and make reservations for spa services and personal training, when applicable.
Receive payments and account for money properly; reconcile daily sales, deposits, and receipts, when applicable.
Help staff lift and store facility equipment, furniture, and products, and prepare the facility for special events.
Perform additional duties as assigned.