Front Desk Receptionist

The Orthopedic Institute of Pennsylvania•Carlisle, PA

About The Position

At the Orthopedic Institute of PA, the mission is to create a positive, memorable experience for every patient, family, and team member. The organization emphasizes courtesy, empathy, teamwork, excellence, professional development, and investment in its team and local communities. The Front Desk Receptionist provides excellent customer service and performs scheduling responsibilities according to therapy scheduling protocols. This is a part-time position working 20–24 hours per week.

Requirements

High school diploma or equivalent.
Strong customer service skills.
Excellent communication skills.
Basic computer skills, preferably in Windows.

Responsibilities

Greet patients warmly and courteously when they arrive for therapy appointments.
Perform medical reception clerical duties, including answering and screening calls, taking messages, retrieving patient information, and maintaining a clean, professional work environment.
Check patients in and out accurately and efficiently.
Collect copayments according to insurance plans and document payments received.
Balance daily deposits and cash out at the end of the shift.
Follow organizational policies and procedures regarding HIPAA, the code of conduct, and confidentiality.
Help cover other locations and stay beyond scheduled hours to cover time off or unexpected absences.
Verify insurance eligibility, benefits, coverage limitations, and required referrals or authorizations.
Perform other duties as assigned.