Front Desk Receptionist

Coury & Buehler Physical Therapy • Irvine, CA

3d

About The Position

The Front Desk Receptionist is the first point of contact for patients and provides customer service while managing appointments, explaining insurance benefits, and collecting patient payments. The role requires organization, attention to detail, strong communication, enthusiasm, and professionalism to create a positive patient experience.

The position is full-time, 40 hours per week, Monday through Friday. The receptionist will cover shifts at the company’s South Orange County offices, including Irvine, Lake Forest, Newport, and Fountain Valley.

Requirements

• High school diploma or equivalent.
• Two or more years of experience working in customer service.
• Excellent customer service and interpersonal skills.
• Proficiency in Microsoft Office, including Word, Excel, and Outlook.
• Ability to multitask and prioritize tasks efficiently in a fast-paced environment.
• Excellent communication skills.
• A great eye for detail.
• Ability to maintain confidentiality of patient records.

Nice To Haves

• Experience in restaurant serving or hosting, hospitality, or health and wellness reception roles.

Responsibilities

• Provide the highest level of customer service.
• Greet patients and visitors in a welcoming and professional manner.
• Schedule patient appointments.
• Update and maintain patient information in the EMR system.
• Collect copays and other payments.
• Explain insurance benefits.
• Maintain a clean and organized reception area.
• Answer patient questions and provide guidance.
• Process patient intake forms.
• Assist with other administrative tasks as needed.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid holidays
• PTO
• 401(k) with company matching

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED