Front Desk Receptionist - Part Time

National Vision•Williamsburg, VA

About The Position

America’s Best, part of National Vision, is hiring a part-time Front Desk Receptionist to welcome customers, provide courteous service in person and by phone, maintain patient records, and help appointments and store operations run smoothly. The role follows safety protocols and National Vision procedures while keeping the reception area organized and presentable. Stores are closed every Sunday.

Requirements

Strong customer service skills.
Strong organizational skills.
High school diploma or equivalent.

Nice To Haves

Experience as a receptionist, front office representative, or in a similar role.
0–2 years of related experience or training.
Experience handling multiple phone lines.

Responsibilities

Greet and welcome customers in a friendly manner and provide prompt, courteous service in person and by phone.
Follow safety protocols while ensuring high-quality customer service and a smooth flow of customers through the store.
Answer, screen, and forward incoming phone calls in accordance with National Vision protocol.
Process managed care plans and obtain documentation information from insurance companies as needed.
Provide customers with basic, accurate information.
Schedule and confirm appointments, follow-up visits, and classes.
File patient records daily and pull files for the next day's appointments.
Check order status and notify customers when orders arrive or when delays occur.
Keep the reception area tidy and presentable, with necessary materials available.
Receive, sort, and distribute daily mail and deliveries, and maintain office-supply inventory.
Participate in regularly scheduled mandatory communication meetings.