Front Desk Receptionist - Part Time

SightMD Career•Babylon, NY

About The Position

SightMD is seeking a part-time Front Desk Receptionist to support the smooth operation of its medical practice and provide a positive patient experience. The role includes greeting and registering patients, managing appointments, verifying insurance and patient information, maintaining confidential records, handling payments, and providing professional customer service. The receptionist also supports clinic operations, communicates information about services and promotions, and participates in ongoing training. The schedule is up to 29 hours weekly on a rotating basis, including days, evenings, and weekends.

Requirements

High school diploma or equivalent.
One year of experience in a medical office or customer service environment.
Strong customer service skills and a professional, friendly demeanor.
Excellent organizational, time management, and multitasking abilities.
Problem-solving skills and attention to detail.
Basic computer proficiency.

Nice To Haves

Prior experience in the medical field.
Bilingual in Spanish.

Responsibilities

Greet patients professionally and courteously upon arrival.
Register new patients and verify billing, insurance, and demographic information at each visit.
Inform patients of office procedures, policies, and documentation requirements while maintaining HIPAA compliance.
Keep patients informed about wait times and scheduling changes.
Answer incoming calls, route them appropriately, and communicate promptly and professionally.
Schedule, reschedule, and confirm appointments according to physician availability.
Follow up on no-shows and cancellations according to practice policy and ensure appropriate appointment follow-up.
Manage online scheduling platforms, respond to inquiries, and assist patients with using the tools.
Verify insurance eligibility and obtain prior authorizations or necessary external reports.
Ensure referrals and required patient documentation are on file before visits.
Assist with billing, coding, and insurance documentation as needed.
Open and close the clinic as needed, ensuring readiness and security.
Collect and reconcile daily payments, including copays, deductibles, and outstanding balances.
Maintain patient records accurately and confidentially.
Monitor and respond to emails and use shared digital tools such as Google Drive to stay updated.
Stay informed about monthly promotions and communicate them to patients.
Educate patients about audiology services and promote related services or products, following applicable policies.
Keep the reception area clean and organized.
Participate in ongoing education and training, including classes and webinars.
Safeguard patient privacy and confidential health information in accordance with HIPAA.
Perform additional tasks assigned by the supervisor.