Front Desk Receptionist - Part Time - Bilingual Spanish

National Vision•Mohegan Lake, NY

About The Position

America’s Best is part of National Vision, a large optical retailer with more than 1,000 stores. Receptionists are the face of the store, greeting and welcoming customers, maintaining organized patient records, and helping appointments and store operations run smoothly. The role provides prompt, courteous service to customers in person and over the phone while following safety protocols. Stores are closed on Sundays. This is a part-time, bilingual Spanish position. The receptionist supports customer flow, appointment scheduling, insurance-plan processing, patient-file organization, order updates, and upkeep of the reception area and office supplies.

Requirements

Fluency in reading and speaking both English and Spanish.
Strong customer service skills.
Strong organizational skills.
High school diploma or equivalent.

Nice To Haves

Experience as a receptionist, front office representative, or in a similar role.
0–2 years of related experience or training.
Experience handling multiple phone lines.

Responsibilities

Provide high-quality customer service while following safety protocols.
Help ensure a smooth flow of customers through the store.
Answer, screen, and forward incoming phone calls according to National Vision protocol.
Process and understand managed care plans, obtaining documentation from insurance companies as needed.
Provide customers with basic, accurate information.
Schedule and confirm appointments, follow-up visits, and classes.
File patient records daily and pull files for the next day's appointments.
Check order status and notify customers when orders arrive or are delayed.
Keep the reception area tidy and presentable, with necessary materials available.
Receive, sort, and distribute daily mail and deliveries, and maintain office-supply inventory.
Participate in regularly scheduled mandatory communication meetings.