Front Desk Receptionist - Part Time - Bilingual Spanish

National Vision•Orlando, FL

About The Position

America's Best, part of National Vision, is hiring a part-time bilingual Spanish Front Desk Receptionist. Receptionists greet and welcome customers, maintain organized patient records, help patient schedules flow smoothly, and provide prompt, courteous service in person and by phone. The role supports high-quality customer service and store operations while following safety protocols. Stores are closed on Sundays.

Requirements

Fluent in reading and speaking both English and Spanish.
Strong customer service skills.
Strong organizational skills.
High school diploma or equivalent.

Nice To Haves

Experience as a receptionist, front office representative, or in a similar role; preferred but not required.
0–2 years of related experience or training preferred.
Experience handling multiple phone lines preferred.

Responsibilities

Ensure high-quality customer service while following all safety protocols.
Ensure a smooth flow of customers through the store.
Answer, screen, and forward incoming phone calls in accordance with National Vision protocol.
Process and understand managed care plans, obtaining document information from insurance companies as needed.
Provide customers with basic and accurate information.
Schedule and confirm appointments, follow-up visits, and classes.
File patient records daily and pull patient files for the next day's appointments.
Check order status and notify customers when orders arrive or when there are delays.
Keep the reception area tidy and presentable with necessary materials.
Receive, sort, and distribute daily mail and deliveries, and maintain office-supply inventory.
Participate in regularly scheduled mandatory communication meetings.