Front Desk Receptionist - Part Time - Bilingual Spanish

National Vision•Forest Park, IL

13d•$16 - $18

About The Position

America's Best, part of National Vision, is seeking a part-time bilingual Spanish Front Desk Receptionist. Receptionists are the welcoming face of the store, greeting customers and providing prompt, courteous service in person and by phone. They maintain organized patient records and help customer and patient schedules flow smoothly while supporting store operations. The role requires fluent reading and speaking skills in both English and Spanish. The receptionist supports high-quality customer service while following safety protocols, coordinates the flow of customers, handles incoming calls, and assists with managed care plans and insurance documentation. The position also involves scheduling and confirming appointments, maintaining records and the reception area, checking order status, handling mail and deliveries, and participating in mandatory communication meetings.

Requirements

Fluent in reading and speaking both English and Spanish.
Strong customer service skills.
Strong organizational skills.
High school diploma or equivalent.

Nice To Haves

Experience as a Receptionist, Front Office Representative, or in a similar role.
0–2 years of related experience or training.
Experience handling multiple phone lines.

Responsibilities

Provide high-quality customer service while following all safety protocols.
Ensure a smooth flow of customers through the store.
Answer, screen, and forward incoming phone calls in accordance with National Vision protocol.
Process and understand managed care plans and obtain document information from insurance companies as needed.
Provide customers with basic, accurate information.
Schedule and confirm appointments, follow-up visits, and classes.
File patient records daily and pull patient files for the next day's appointments.
Check order status and notify customers when orders arrive or when there are delays.
Keep the reception area tidy and presentable, with necessary materials available.
Receive, sort, and distribute daily mail and deliveries, and maintain office-supply inventory.
Participate in regularly scheduled mandatory communication meetings.