Front Desk Receptionist - Part Time - Bilingual Spanish

National Vision•Forest Park, IL

10d

About The Position

America's Best, part of National Vision, is hiring a part-time bilingual Spanish Front Desk Receptionist. Receptionists greet and welcome customers, maintain organized patient records, support smooth patient scheduling, and provide prompt, courteous service by phone and in person. They help keep store operations on track while following safety protocols and National Vision procedures.

Requirements

Fluency in reading and speaking both English and Spanish.
Strong customer service skills.
Strong organizational skills.
High school diploma or equivalent.

Nice To Haves

Experience as a receptionist, front-office representative, or in a similar role.
0–2 years of related experience or training.
Experience handling multiple phone lines.

Responsibilities

Provide high-quality customer service while following safety protocols.
Ensure a smooth flow of customers through the store.
Answer, screen, and forward incoming phone calls according to National Vision protocol.
Process and understand managed care plans, obtaining documentation information from insurance companies as needed.
Provide customers with basic and accurate information.
Schedule and confirm appointments, follow-up visits, and classes.
File patient records daily and pull files for the next day's appointments.
Check order status and notify customers when orders arrive or are delayed.
Keep the reception area tidy and presentable, with necessary materials available.
Receive, sort, and distribute daily mail and deliveries, and maintain office-supply inventory.
Participate in regularly scheduled mandatory communication meetings.