Front Desk Receptionist - Part Time - Bilingual Spanish

National Vision•Mansfield, TX

13d

About The Position

America's Best, part of National Vision, is hiring a part-time bilingual Spanish Front Desk Receptionist. Receptionists greet and welcome customers, maintain organized patient records, help schedules run smoothly, and provide prompt, courteous service in person and over the phone. The role supports store operations by coordinating customer flow, appointments, insurance information, and patient records while maintaining an orderly reception area.

Requirements

Fluent in reading and speaking both English and Spanish.
Strong customer service skills.
Strong organizational skills.
High school diploma or equivalent.

Nice To Haves

Experience as a receptionist, front office representative, or in a similar role; preferred but not required.
0–2 years of related experience or training preferred.
Experience handling multiple phone lines preferred.

Responsibilities

Provide high-quality customer service while following safety protocols.
Ensure a smooth flow of customers through the store.
Answer, screen, and forward incoming phone calls according to National Vision protocol.
Process and understand managed care plans and obtain document information from insurance companies as needed.
Provide customers with basic, accurate information.
Schedule and confirm appointments, follow-up visits, and classes.
File patient records daily and pull patient files for the next day's appointments.
Check order status and notify customers when orders arrive or are delayed.
Keep the reception area tidy and presentable, with necessary materials available.
Receive, sort, and distribute daily mail and deliveries, and maintain office-supply inventory.
Participate in regularly scheduled mandatory communication meetings.