Front Desk Jobs in Detroit, IL

About The Position

Requirements

• Must be at least 18 years old.
• Basic computer proficiency.
• Willingness to become CPR/AED certified; training is provided by Planet Fitness.
• Positive, upbeat attitude and a passion for delivering a consistent, exceptional experience to members, guests, and fellow team members.
• Punctual, reliable, and dependable work habits.
• Ability to handle interactions diplomatically, help others, act with integrity, and show respect.
• Strong communication and listening skills, including the ability to empathize.
• Ability to inspire and motivate others.
• Ability to learn quickly and apply online and hands-on training.
• Ability to stand and move throughout the club continually during a shift.
• Ability to communicate in person or by phone continually during a shift.
• Ability to lift up to 75 pounds.
• Ability to work around toxic chemicals during a shift.
• Ability to clean and sanitize equipment and facilities frequently.
• Ability to bend, twist, and move into different positions to accomplish tasks.

Nice To Haves

• 6–12 months of experience in a customer service environment is preferred.

Responsibilities

• Greet members and guests as they enter and exit the club, assist with questions or concerns, and help them check in.
• Connect with members on the club floor, offer assistance, and support their fitness journeys while upholding club policies.
• Resolve member concerns and escalate them to a Manager as needed.
• Answer phones in a friendly manner and assist callers with inquiries.
• Perform membership functions, including sign-ups, contact and billing information updates, cancellations, collecting unpaid balances, and transferring memberships.
• Make calls to prospective members, conduct tours, and assess membership needs.
• Execute retail transactions accurately and drive sales goals.
• Regularly clean and sanitize exercise equipment, Black Card spa amenities, communal spaces, and assigned areas.
• Keep restrooms clean, sanitized, stocked, and clutter-free according to the routine cleaning schedule.
• Frequently walk all club areas to identify and promptly address safety, policy, and cleanliness concerns.
• Promptly address maintenance and facility concerns, such as broken or missing equipment, dispensers, leaky faucets, and fixtures.
• Follow applicable health and safety policies and protocols, report unsafe conditions or at-risk behaviors to leadership, and work safely.

Benefits

• Medical, dental, and vision insurance (availability; certain benefits are limited to full-time employees).
• Short-term and long-term disability insurance.
• Term life insurance.
• 401(k) retirement savings plan.
• Flexible spending accounts, including healthcare and dependent care.
• Vacation, sick, and holiday pay.
• Free Black Card Membership.
• Tuition reimbursement.
• Employee perks and discounts.
• Team-building competitions and social events.