Front Desk/Host

Dave & Buster's•Austin, TX

17d

About The Position

The Front Desk/Host welcomes Guests and helps create a positive first impression at Dave & Buster’s. The role guides Guests through retail, game rental, and dining experiences, coordinates seating and wait times, and handles transactions and To Go orders. Team Members also prepare and maintain the front desk and host station, support coworkers, and bring Guest concerns to a Manager’s attention. The position involves working in a noisy, fast-paced environment and being on foot for the entire shift.

Requirements

Must be at least 16 years of age.
Must be able to read and communicate in English, including clear greetings, requests for assistance, and farewells.
Must communicate effectively with multiple Guests and generate enthusiasm for Dave & Buster’s.
Must be able to respond calmly to dissatisfied Guests and bring issues to a Manager’s attention.
Must work days, nights, and/or weekends as required.
Must be able to read and write handwritten notes.
Must be able to lift and carry up to 30 pounds.
Must be able to move about the facility, stand for long periods, walk or stand for 100% of the shift, and reach, bend, and stoop frequently.
Must be able to work in a noisy, fast-paced environment with distracting conditions.

Nice To Haves

Restaurant, retail, or cashier experience is preferred but not required.

Responsibilities

Welcome Guests with a positive attitude, assist them efficiently, and bid them farewell while ensuring they were satisfied and inviting them to return.
Coordinate game rentals, merchandise sales, and telephone inquiries.
Prepare the front desk and host station for shifts by stocking supplies, checking cleanliness and organization, and maintaining menus.
Discuss problem areas with a Manager and keep the immediate supervisor informed about significant problems or unusual matters; take corrective action or suggest alternatives when appropriate.
Conduct merchandise inventory during and after shifts, if applicable.
Maintain cooperative working relationships with other Team Members and assist them as needed or as business requires.
Notify a Manager when a Guest appears unhappy and calmly respond to dissatisfied Guests.
Scout open tables, bus and clean tables as needed, and rotate seating fairly to support table-turn timing.
Manage Guest flow at the front doors, direct Guests, and communicate wait-time information to Guests, Team Members, and Managers.
Deliver silverware as Guests are seated.
Calculate bill transactions accurately and promptly, process Guest transactions, and reconcile money from assigned banks.
Complete accurate To Go order transactions and sell merchandise from the Front Desk, if applicable.
Follow dress guidelines and maintain a neat, clean, and professional appearance.