Front Desk/Host

Dave & Buster's Inc.•Niles, OH

10d•$10 - $13

About The Position

The Front Desk/Host creates a positive and welcoming first impression for Guests at Dave & Buster’s, guiding them through retail, game rental, and dining experiences. The role combines Guest service, front-door and wait-flow management, seating coordination, transactions, and support of the Front Desk and Host station. Team Members are expected to communicate enthusiastically and effectively, maintain a neat and professional appearance, and work cooperatively with colleagues in a fast-paced environment.

Requirements

Must be at least 16 years of age.
Must be able to read and communicate in English, including articulating clear greetings, requests for assistance, and farewells to Guests.
Must communicate effectively with multiple Guests while generating enthusiasm for Dave & Buster’s.
Must be able to respond calmly to dissatisfied Guests and bring issues to the Manager’s attention.
Must follow dress guidelines and maintain a neat, clean, and professional appearance.
Must be able to work days, nights, and/or weekends as required.
Must be able to work in a noisy, fast-paced environment with distracting conditions.
Must be able to read and write handwritten notes.
Must be able to lift and carry up to 30 pounds, move about the facility, stand for long periods, walk or stand for 100% of the shift, and reach, bend, and stoop frequently.

Nice To Haves

Restaurant, retail, or cashier experience is preferred, but not required.

Responsibilities

Welcome Guests with a positive attitude and enthusiasm, and bid them farewell while checking that their visit was satisfactory and inviting them to return.
Coordinate game rentals, merchandise sales, and telephone inquiries; sell merchandise from the Front Desk when applicable.
Keep the immediate supervisor informed of problems or unusual matters, take corrective action when appropriate, and notify the Manager about Guests who appear unhappy.
Prepare the shift by stocking supplies such as menus, silverware, Power cards, and gift cards; check and restock supplies as needed.
Review and maintain the cleanliness and organization of the Front Desk and Host station, including keeping menus stocked, clean, and maintained.
Bring work areas up to standard and discuss problem areas with the Manager.
Conduct merchandise inventory during and after the shift, if applicable.
Maintain cooperative working relationships with other Team Members and assist them as needed or as business dictates.
Support table-turn timing by identifying open tables and bussing and cleaning tables as necessary.
Rotate seating according to guidelines to ensure fairness and balance in dining areas.
Manage Guest flow from the front doors, help Guests efficiently, direct them as needed, and communicate wait times and other information to Guests, Team Members, and Managers.
Deliver silverware as Guests are seated.
Process Guest transactions accurately and efficiently, including making timely bill calculations, reconciling monies from assigned banks, and completing accurate To Go order transactions.