Front Desk Host

Dave & Buster's Inc.•McKinney, TX

5d•$7 - $15

About The Position

The Front Desk Host creates a positive and welcoming first impression for Guests at Dave & Buster’s. This role communicates with Guests and guides them through retail, game rental, and dining experiences. The Host helps manage the flow of Guests, seating and wait times, processes transactions, and supports a clean, stocked, and organized front desk and host area. The position also works cooperatively with other Team Members to promote an effective and welcoming Guest experience.

Requirements

Must be at least 16 years of age.
Must be able to read and communicate in English.
Must be able to articulate clear greetings, requests for assistance, and farewells to Guests.
Must be able to communicate effectively with multiple Guests while generating enthusiasm for Dave & Buster’s.
Must be skilled at responding calmly to dissatisfied Guests and bringing issues to the Manager’s attention.
Must be able to work days, nights, and/or weekends as required.
Must be able to work in a noisy, fast-paced environment with distracting conditions.
Must be able to read and write handwritten notes.
Must be able to lift and carry up to 30 pounds.
Must be able to move about the facility and stand for long periods, including walking or standing for 100% of the shift.
Must be able to reach, bend, and stoop frequently.

Nice To Haves

Restaurant, retail, or cashier experience is preferred, but not required.

Responsibilities

Greet Guests warmly upon arrival, act as an ambassador for the venue, and bid them farewell while checking that their experience was satisfactory.
Coordinate game rentals, merchandise sales, telephone inquiries, and other Guest needs.
Keep the immediate supervisor informed of significant problems or unusual matters and take corrective action or suggest alternatives when appropriate.
Prepare for shifts by stocking supplies such as menus, silverware, Power cards, and gift cards.
Review and maintain the cleanliness and organization of the Front Desk and Host station, including cleaning and stocking menus and replenishing supplies.
Bring work areas up to standard and discuss problem areas with the Manager.
Conduct merchandise inventory during and after shifts, if applicable.
Maintain a cooperative and harmonious working relationship with other Team Members.
Notify the Manager when a Guest appears unhappy and respond calmly to dissatisfied Guests.
Assist other Team Members as needed or as business requires.
Help drive table turns by identifying open tables and bussing and cleaning tables as necessary.
Rotate seating according to guidelines to support fairness and balance in dining areas.
Manage the flow of Guests from the front doors, direct them as needed, and communicate wait times and other relevant information to Guests, Team Members, and Managers.
Deliver silverware as Guests are seated.
Greet and assist Guests efficiently while processing transactions, make timely and accurate bill calculations, and reconcile money from assigned banks.
Process To Go order transactions and ensure their accuracy.
Sell merchandise from the Front Desk, if applicable.
Maintain a friendly demeanor, smile frequently, and follow dress guidelines by appearing neat, clean, and professional.