Front Desk Host

Dave & Buster's•McKinney, TX

3d•$7 - $15

About The Position

The Front Desk Host ensures Guests’ first impressions of Dave & Buster’s are positive and welcoming. This role guides Guests through retail, game rental, and dining experiences, manages the flow of Guests at the entrance, and supports a fun and efficient visit. The position involves greeting and assisting Guests, coordinating seating and wait times, processing transactions, and keeping the Front Desk and Host station stocked, clean, and organized. Team Members are expected to communicate effectively, maintain a neat and professional appearance, and work cooperatively with colleagues.

Requirements

Must be at least 16 years of age.
Must be able to read and communicate in English.
Must communicate effectively with multiple Guests while generating enthusiasm for Dave & Buster’s.
Must be able to clearly deliver greetings, requests for assistance, and farewells to Guests.
Must respond calmly to dissatisfied Guests and bring issues to a Manager’s attention.
Must follow dress guidelines and maintain a neat, clean, and professional appearance.
Must be friendly and able to smile frequently.
Must be able to work days, nights, and/or weekends as required.
Must be able to work in a noisy, fast-paced environment with distracting conditions.
Must be able to read and write handwritten notes.
Must be able to lift and carry up to 30 pounds.
Must be able to move around the facility and stand for long periods, including walking or standing for 100% of the shift.
Must be able to reach, bend, and stoop frequently.

Nice To Haves

Restaurant, retail, or cashier experience is preferred but not required.

Responsibilities

Deliver a welcoming Guest experience and act as an ambassador for the venue.
Greet Guests upon arrival, assist them with their needs, and bid them farewell while inviting them to return.
Coordinate game rentals, merchandise sales, telephone inquiries, and other Guest needs.
Keep the Front Desk and Host station clean, organized, and stocked with supplies, including menus, silverware, Power cards, and gift cards.
Review and maintain menus and restock necessary supplies; discuss problem areas with a Manager.
Conduct merchandise inventory during and after shifts, if applicable.
Inform the Manager of problems, unusual matters, or Guests who appear unhappy, and take corrective action or suggest alternatives when appropriate.
Assist other Team Members as needed and foster a cooperative working environment.
Scout for open tables, bus and clean tables as needed, and rotate seating fairly according to guidelines.
Manage the flow of Guests at the entrance and communicate wait times and other information to Guests, Team Members, and Managers.
Deliver silverware to Guests as they are seated.
Accurately calculate bill transactions, process Guest transactions, reconcile monies from assigned banks, and complete accurate To Go order transactions.
Sell merchandise from the Front Desk, if applicable.