Front Desk/Host

Dave & Buster's•Westbury, NY

13d•$17 - $19

About The Position

The Front Desk/Host ensures Guests’ initial impressions of Dave & Buster’s are positive and welcoming. This role guides Guests through retail, game rental, and dining experiences, acting as an ambassador for the venue and delivering a friendly, efficient Guest experience. The position coordinates Guest flow, seating, wait times, transactions, merchandise sales, and communication with Guests and Team Members. The role also includes preparing and maintaining the front desk and host station, keeping supplies and menus stocked and clean, monitoring merchandise inventory when applicable, and addressing Guest concerns with the Manager. The work takes place in a noisy, fast-paced environment and may involve day, night, and weekend shifts. The listed salary range is 17–18.5; no currency is specified.

Requirements

Must be at least 16 years of age.
Must be able to read and communicate in English, including articulating clear greetings, requests for assistance, and farewells.
Must communicate effectively with multiple Guests and generate enthusiasm for Dave & Buster’s.
Must be friendly and able to smile frequently.
Must be able to respond calmly to dissatisfied Guests and bring issues to the Manager’s attention.
Must follow dress guidelines and maintain a neat, clean, professional appearance.
Must be able to read and write handwritten notes.
Must be able to lift and carry up to 30 pounds.
Must be able to move about the facility, stand for long periods, and walk or stand for 100% of the shift.
Must be able to reach, bend, and stoop frequently.
Must work days, nights, and/or weekends as required.

Nice To Haves

Restaurant, retail, or cashier experience is preferred but not required.

Responsibilities

Greet Guests warmly upon arrival, assist them with their needs, and bid them farewell when they leave.
Coordinate game rentals, merchandise sales, and telephone inquiries.
Manage Guest flow from the front doors, direct Guests as needed, and communicate wait times and other information to Guests, Team Members, and Managers.
Scout for open tables, bus and clean tables as necessary, and rotate seating fairly and appropriately.
Deliver silverware to Guests as they are seated.
Prepare the station for shifts by stocking supplies such as menus, silverware, Power cards, and gift cards.
Review and maintain the cleanliness and organization of the Front Desk and Host station; keep menus clean, stocked, and maintained.
Identify restocking needs, bring work areas up to standard, and discuss problem areas with the Manager.
Conduct merchandise inventory during and after shifts, if applicable.
Notify the Manager about Guests who appear unhappy and calmly respond to dissatisfied Guests, bringing issues to the Manager’s attention.
Process Guest transactions accurately, including “To Go” orders, and reconcile monies from assigned banks.
Sell merchandise from the Front Desk, if applicable.
Keep the immediate supervisor informed of significant problems or unusual matters and take corrective action or suggest alternatives when appropriate.
Work cooperatively with other Team Members and assist them as needed or as business dictates.
Ensure Guests are satisfied and invite them to return.