Front Desk - Host

Dave & Buster's Inc.•Omaha, NE

1d•$15 - $17

About The Position

The Front Desk - Host welcomes Guests and helps ensure their initial impressions of Dave & Buster’s are positive. The role guides Guests through retail, game rental, and dining experiences, while coordinating game rentals, merchandise sales, and telephone inquiries. It delivers a welcoming Guest experience through food, drinks, and games in a lively environment. The position involves managing the flow of Guests from the front doors, wait times, and seating; preparing and maintaining the front desk and host area; processing payments and To Go orders; and supporting fellow Team Members. The role requires a friendly, professional manner, effective communication with multiple Guests, and the ability to respond calmly to dissatisfied Guests and notify a Manager of concerns. Restaurant, retail, or cashier experience is preferred but not required.

Requirements

Must be at least 16 years of age.
Must be able to read and communicate in English.
Must be able to articulate clear greetings, requests for assistance, and farewells to Guests.
Must communicate effectively with multiple Guests while generating enthusiasm for Dave & Buster’s.
Must respond calmly to dissatisfied Guests and bring issues to the Manager’s attention.
Must be friendly and able to smile frequently.
Must work days, nights, and/or weekends as required.
Must be able to work in a noisy, fast-paced environment with distracting conditions.
Must be able to read and write handwritten notes.
Must be able to lift and carry up to 30 pounds.
Must be able to move about the facility and stand for long periods; walking or standing is required for 100% of the shift.
Must be able to reach, bend, and stoop frequently.

Nice To Haves

Restaurant, retail, or cashier experience is preferred but not required.

Responsibilities

Greet Guests warmly upon arrival, assist them efficiently, and bid them farewell while checking that their experience was satisfactory and inviting them to return.
Coordinate game rentals, merchandise sales, and telephone inquiries as an ambassador for the venue.
Keep the immediate supervisor informed about problems or unusual matters and take corrective action or suggest alternatives when appropriate.
Prepare the work area for the shift by stocking supplies such as menus, silverware, Power cards, and gift cards.
Review and maintain the cleanliness and organization of the Front Desk and Host station, including keeping menus stocked, clean, and maintained.
Check and restock necessary supplies and discuss problem areas with the Manager.
Conduct merchandise inventory during and after the shift, if applicable.
Maintain cooperative working relationships with other Team Members and assist them as needed or as business dictates.
Notify the Manager about Guests who appear unhappy.
Help maintain table-turn timing by identifying open tables and bussing and cleaning tables as needed.
Rotate seating according to guidelines to ensure fairness and balance in dining areas.
Manage Guest flow from the front doors, direct Guests as needed, and communicate wait-time information to Guests, Team Members, and Managers.
Deliver silverware as Guests are seated.
Calculate bill transactions accurately and promptly, process Guest transactions, and reconcile monies from assigned banks.
Complete To Go order transactions and ensure their accuracy.
Sell merchandise from the Front Desk, if applicable.
Follow dress guidelines and maintain a neat, clean, and professional appearance.