Eligibility Assistant - Front Desk

Knowledge Services • Indianapolis, IN

4d • Onsite

About The Position

The Eligibility Assistant provides general office support and assistance to case workers and clients applying for or receiving public assistance through the FSSA / Division of Family Resources (DFR). The role is based at 3826 Madison Ave, Indianapolis, Indiana, and involves direct interaction with the general public, clients, office staff, and other state personnel. DFR programs include TANF cash assistance, SNAP, and Medicaid. Front desk staff help collect paperwork, process applications, and assist clients with public-assistance-related needs and administrative tasks.

This is a long-term position offering the opportunity to make an impact in the community and potential for promotion. The schedule is 37.5 hours per week, Monday through Friday, 8:00 AM to 4:30 PM, at $15.00 per hour. Paid time off and benefits are offered. Knowledge Services provides reasonable accommodations to individuals with disabilities and is an equal opportunity employer committed to a diverse workforce and inclusive culture.

Requirements

• Desire to help others.
• Strong customer service background.
• Ability to maintain confidentiality.
• Ability to handle conflict calmly.
• Reliable and dependable in the workplace.
• Ability to multitask.
• Proven job stability.
• High school diploma or equivalent.
• Clean criminal background.

Nice To Haves

• Previous experience as a Customer Service Representative, Cashier, Clerk, Administrative Assistant, Receptionist, or Front Office worker.

Responsibilities

• Welcome on-site visitors and determine the nature of their business.
• Review client information for accuracy.
• Assist with computer applications.
• Schedule client appointments.
• Scan documents into client case files.
• Maintain fax machines and copier functions.
• Answer and direct incoming calls.
• Maintain daily activity reports.
• Deliver outstanding customer service to clients.
• Help collect paperwork, process applications, and assist clients applying for or receiving public assistance.

Benefits

• Paid time off
• Benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED