Eligibility Assistant - Front Desk

DFR • Bloomington, IN

10d • Onsite

About The Position

Knowledge Services is hiring an Eligibility Assistant to provide front desk and general office support for case workers and clients applying for or receiving public assistance through the FSSA / Division of Family Resources (DFR). The role provides customer service to the general public, clients, office staff, and other state personnel. DFR determines eligibility for programs including TANF, SNAP, and Medicaid. Eligibility Assistant staff help collect paperwork, process applications, assist clients, and perform other administrative tasks.

This position is located at 1531 S Curry Pike, Bloomington, IN 47403. It is a long-term opportunity with a stated potential for promotion and a 37.5-hour work week, Monday through Friday, 8:00 AM to 4:30 PM. The wage is $15.00 per hour. Knowledge Services describes itself as a certified woman-owned professional services organization, established in 1994 and headquartered in Indianapolis, with over 1,500 employees.

Requirements

• Desire to help others.
• Strong customer service background.
• Ability to maintain confidentiality.
• Ability to handle conflict calmly.
• Reliable and dependable at work.
• Ability to multitask.
• Proven job stability.
• High school diploma or equivalent.
• Clean criminal background.
• The job frequently requires sitting and handling objects with the hands; it occasionally requires standing, walking, reaching, talking, hearing, and lifting up to 25 pounds.

Nice To Haves

• Previous experience as a Customer Service Representative, Cashier, Clerk, Administrative Assistant, Receptionist, or Front Office worker is desired.

Responsibilities

• Welcome on-site visitors and determine the nature of their business.
• Review client information for accuracy.
• Assist clients with computer applications.
• Schedule client appointments.
• Scan documents into client case files.
• Maintain fax machines and copier functions.
• Answer and direct incoming calls.
• Maintain daily activity reports.
• Provide outstanding customer service to clients.
• Help collect paperwork and process applications for public assistance.

Benefits

• Paid time off
• Benefits
• Potential for promotion

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED