Eligibility Assistant - Front Desk

Knowledge Services • Logansport, IN

13d • Onsite

About The Position

Knowledge Services is hiring an Eligibility Assistant to provide front desk and general office support for case workers and clients applying for or receiving public assistance through the Indiana Family and Social Services Administration (FSSA), Division of Family Resources (DFR). The role is based in Logansport, Indiana, and involves direct customer service interactions with the public, clients, office staff, and other state personnel. DFR programs include TANF, SNAP, and Medicaid. Eligibility Assistant staff help collect paperwork, process applications, and assist clients with related administrative needs.

This is a long-term position with the potential for promotion and an opportunity to make an immediate impact in the community. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m., for 37.5 hours per week. The wage is $14.00 per hour, with paid time off and benefits. Knowledge Services offers reasonable accommodations during the application and hiring process and is an equal opportunity employer committed to an inclusive workforce.

Requirements

• Desire to help others.
• Strong customer service background.
• Ability to maintain confidentiality.
• Ability to handle conflict calmly.
• Reliable and dependable in the workplace.
• Ability to multitask.
• Proven job stability.
• High school diploma or equivalent.
• Clean criminal background.

Nice To Haves

• Previous experience as a Customer Service Representative, Cashier, Clerk, Administrative Assistant, Receptionist, or Front Office worker.

Responsibilities

• Welcome on-site visitors and determine the nature of their business.
• Review client information for accuracy.
• Assist with computer applications.
• Schedule client appointments.
• Scan documents into client case files.
• Maintain fax machines and copier functions.
• Answer and direct incoming calls.
• Maintain daily activity reports.
• Deliver outstanding customer service to clients.
• Help collect paperwork and process applications for public assistance.

Benefits

• Paid time off
• Benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED