Eligibility Assistant - Front Desk

DFR•Speedway, IN

1d•Onsite

About The Position

The Eligibility Assistant provides general office support and assistance to case workers and clients applying for or receiving public assistance through the FSSA / Division of Family Resources (DFR). The position is front-desk focused and involves customer service and direct interaction with the general public, clients, office staff, and other state personnel. DFR programs include TANF, SNAP, and Medicaid. This is a long-term opportunity with potential for promotion. The role is located in Indianapolis, Indiana and has a 37.5-hour Monday–Friday work week, 8:00 AM–4:30 PM.

Requirements

High school diploma or equivalent.
Desire to help others.
Strong customer service background.
Ability to maintain confidentiality.
Ability to handle conflict calmly.
Reliable and dependable in the workplace.
Ability to multitask.
Proven job stability.
Clean criminal background.

Nice To Haves

Previous experience as a Customer Service Representative, Cashier, Clerk, Administrative Assistant, Receptionist, or Front Office staff.

Responsibilities

Welcome on-site visitors and determine the nature of their business.
Review client information for accuracy.
Assist clients with computer applications.
Schedule client appointments.
Scan documents into client case files.
Maintain fax machines and copier functions.
Answer and direct incoming calls.
Maintain daily activity reports.
Deliver outstanding customer service to clients.
Collect paperwork, process or “push” applications, and assist clients applying for or receiving public assistance.