Eligibility Assistant - Front Desk

Knowledge Services • Winchester, IN

2d • Onsite

About The Position

Knowledge Services is hiring an Eligibility Assistant to provide front-desk and general office support for case workers and clients of the FSSA / Division of Family Resources (DFR) in Winchester, Indiana. The role supports people applying for or receiving public assistance, including TANF, SNAP, and Medicaid. It involves direct interaction with the general public, clients, office staff, and other state personnel. Eligibility Assistant staff help collect paperwork, process applications, and perform administrative tasks. This is a long-term position with the potential for promotion.

The position has a Monday–Friday schedule from 8:00 a.m. to 4:30 p.m., with a 37.5-hour work week. The wage is $14.00 per hour. Paid time off and benefits are offered.

Requirements

• Desire to help others.
• Strong customer service background.
• Ability to maintain confidentiality.
• Ability to handle conflict calmly.
• Reliable and dependable in the workplace.
• Ability to multitask.
• Proven job stability.
• High school diploma or equivalent.
• Clean criminal background.

Nice To Haves

• Previous experience as a Customer Service Representative, Cashier, Clerk, Administrative Assistant, Receptionist, or in a front-office role.

Responsibilities

• Welcome on-site visitors and determine the nature of their business.
• Review client information for accuracy.
• Assist with computer applications.
• Schedule client appointments.
• Scan documents into client case files.
• Maintain fax machines and copier functions.
• Answer and direct incoming calls.
• Maintain daily activity reports.
• Deliver outstanding customer service to clients.
• Help collect paperwork and process applications for public assistance.

Benefits

• Paid time off.
• Benefits.
• Potential for promotion.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED