Eligibility Assistant - Front Desk

Knowledge Services•Bloomington, IN

8d•Onsite

About The Position

This front-desk position is located at 1531 S Curry Pike, Bloomington, Indiana 47403. The Eligibility Assistant provides general office support to case workers and assistance to clients applying for or receiving public assistance through the FSSA Division of Family Resources (DFR), including TANF, SNAP, and Medicaid. The role involves customer service and direct interaction with the public, clients, office staff, and other state personnel. Eligibility Assistants help collect paperwork, process applications, and complete administrative tasks. This is a long-term position with the potential for promotion. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m., for 37.5 hours per week. The wage is $15.00 per hour, with paid time off and benefits. Knowledge Services is an equal opportunity employer and will provide reasonable accommodations to individuals with disabilities.

Requirements

Desire to help others.
Strong customer service background.
Ability to maintain confidentiality.
Ability to handle conflict calmly.
Reliable and dependable in the workplace.
Ability to multitask.
Proven job stability.
High school diploma or equivalent.
Clean criminal background.

Nice To Haves

Previous experience as a Customer Service Representative, Cashier, Clerk, Administrative Assistant, Receptionist, or Front Office worker.

Responsibilities

Welcome on-site visitors and determine the nature of their business.
Review client information for accuracy.
Assist with computer applications.
Schedule client appointments.
Scan documents into client case files.
Maintain fax machines and copier functions.
Answer and direct incoming calls.
Maintain daily activity reports.
Deliver outstanding customer service to clients.
Collect paperwork and assist with processing applications for public assistance.