Eligibility Assistant - Front Desk

Knowledge Services • Princeton, IN

1d • Onsite

About The Position

Knowledge Services is hiring an Eligibility Assistant to provide general office support to case workers and assistance to clients applying for or receiving public assistance through the FSSA / Division of Family Resources (DFR). The role is front-desk focused and involves customer service and direct interaction with the general public, clients, office staff, and other state personnel. DFR programs include TANF, SNAP, and Medicaid. Eligibility Assistants help collect paperwork, process applications, and perform other administrative tasks.

This is a long-term position with potential for promotion and the opportunity to make an immediate impact in the community. The position is located in Princeton, Indiana, and follows a Monday–Friday schedule from 8:00 a.m. to 4:30 p.m., for 37.5 hours per week. Pay is $14.00 per hour, with paid time off and benefits.

The job frequently requires sitting and handling objects with the hands. It occasionally requires standing, walking, reaching, talking, hearing, and lifting up to 25 pounds. Knowledge Services states that it provides reasonable accommodations to individuals with disabilities and is an equal opportunity employer committed to a diverse and inclusive workforce.

Requirements

• Desire to help others.
• Strong customer service background.
• Ability to maintain confidentiality.
• Ability to handle conflict calmly.
• Reliable and dependable in the workplace.
• Ability to multitask.
• Proven job stability.
• High school diploma or equivalent.
• Clean criminal background.

Nice To Haves

• Previous experience as a Customer Service Representative, Cashier, Clerk, Administrative Assistant, Receptionist, or Front Office employee.

Responsibilities

• Welcome on-site visitors and determine the nature of their business.
• Review client information for accuracy.
• Assist with computer applications.
• Schedule client appointments.
• Scan documents into client case files.
• Maintain fax machines and copier functions.
• Answer and direct incoming calls.
• Maintain daily activity reports.
• Deliver outstanding customer service to clients.
• Help collect paperwork and process applications for public assistance.

Benefits

• Paid time off
• Benefits
• Potential for promotion

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED