Eligibility Assistant - Front Desk

Knowledge Services•Monticello, IN

13d•Onsite

About The Position

Knowledge Services is hiring an Eligibility Assistant to provide front-desk customer service and general office support for case workers and clients applying for or receiving public assistance through the FSSA Division of Family Resources (DFR). The DFR determines eligibility for programs including TANF, SNAP, and Medicaid. Eligibility Assistants help collect paperwork, process applications, and assist clients, in addition to performing administrative tasks. The role is located in Monticello, Indiana, and offers a 37.5-hour work week, Monday through Friday, 8:00 a.m. to 4:30 p.m. It is described as a long-term position with potential for promotion and pays $14.00 per hour. Knowledge Services offers paid time off and benefits. The company is a certified woman-owned professional services organization established in 1994, headquartered in Indianapolis, and employing over 1,500 people in offices throughout North America. It identifies Knowledge, Integrity, Innovation, and Service as its guiding pillars and states a commitment to equal opportunity and an inclusive culture.

Requirements

Desire to help others.
Strong customer service background.
Ability to maintain confidentiality.
Ability to handle conflict calmly.
Reliable and dependable in the workplace.
Ability to multitask.
Proven job stability.
High school diploma or equivalent.
Clean criminal background.

Nice To Haves

Previous experience as a Customer Service Representative, Cashier, Clerk, Administrative Assistant, Receptionist, or Front Office worker.

Responsibilities

Welcome on-site visitors and determine the nature of their business.
Review client information for accuracy.
Assist with computer applications.
Schedule client appointments.
Scan documents into client case files.
Maintain fax machines and copier functions.
Answer and direct incoming calls.
Maintain daily activity reports.
Deliver outstanding customer service to clients.
Help collect paperwork, process applications, and assist clients applying for or receiving public assistance.