Front Desk Associate (RV Parks)

Commander, Navy Installations Command • Jacksonville, FL

2d • Onsite

About The Position

This position is assigned to the Morale, Welfare, and Recreation (MWR) Recreational Lodging Program, Fleet Readiness (N92), Commander, Navy Installations Command, at Naval Station Mayport, Florida. The incumbent performs front desk and/or reservation functions for the MWR Recreational Lodging Program, which may include recreational vehicle (RV) parks, vacation rentals, and campgrounds.

The role involves using a property management system (PMS) to manage reservations and guest records, register and assign guests to rooms or spaces, process payments, and provide information and assistance. The associate supports guest security and privacy, responds to complaints and service requests, maintains front desk supplies and work areas, and completes reports and cash-handling procedures. The position requires a valid state driver's license to operate motor vehicles and is subject to federal employment suitability and background investigation requirements.

The position has no positive education requirement. Applicants may qualify through relevant experience, education, or a combination as specified in the announcement. Salary depends on experience and/or education. This is a non-critical sensitive position requiring access to IT II systems and/or personally identifiable information, with an Access National Agency Check investigation. A Financial Disclosure Statement (OGE-450) is required upon entering the position and annually. Relocation/PCS payment is not authorized. Employees scheduled to work an average of 30 hours per week who meet the required hours within a year may become eligible for medical benefits. The announcement describes federal civilian employment and additional employee resources and access to MWR programs and facilities.

Requirements

• Knowledge of daily front desk operations at a hotel or RV park.
• Knowledge of basic principles, concepts, standards, and regulations related to hospitality operations.
• Knowledge of automated property management systems.
• Skill in resolving customer complaints.
• Skill in using Microsoft Office programs such as Word, Excel, PowerPoint, and Outlook.
• Basic math and reading skills.
• Ability to handle, control, and account for large amounts of cash.
• Ability to handle, address, and resolve customer complaints.
• Ability to communicate effectively orally and in writing in English.
• A valid state driver's license is required to operate motor vehicles.
• Must meet federal employment suitability requirements and successfully complete a background investigation, including fingerprint identification and background inquiry forms; a favorable background is required and must be maintained.
• Must successfully pass the E-Verify employment verification check and resolve any discrepancies as a condition of employment.
• Must complete a Personal Identity Verification (PIV) process requiring two forms of identification from Form I-9; a Social Security card is required.
• Must pass or submit to a National Agency Check; the position requires an Access National Agency Check investigation via SF-86.
• Must be able to meet the government-facility access requirement for a REAL ID or passport, effective May 7, 2025.
• Must participate in the direct deposit pay program.
• Selective Service registration is required for males born after December 31, 1959; males must be registered or exempt.
• Must live within the local commuting area or be an eligible military spouse relocating within the next 30 days.
• May be required to pass pre-employment examinations and successfully complete a probationary period.
• Must submit an OGE-450 Financial Disclosure Statement upon entering the position and annually.
• Applicants must submit an occupational questionnaire, and the resume must support and validate questionnaire answers. Resumes must document experience clearly; non-government positions must include complete address and employment dates, and government positions must include pay plan, series, grade, dates, and agency address.
• Applicants must clearly identify duties and responsibilities for each position and total hours worked per week. Qualifying paid, unpaid, volunteer, and part-time experience may receive credit.
• Qualification pathways stated in the announcement: at least one year of qualifying clerical, office, or other experience; successful completion of two years of study in any field (transcripts required); or an equivalent combination of education and experience (transcripts required).

Responsibilities

• Use the property management system (PMS) to access guest information; retrieve, modify, or cancel reservations; and register guests.
• Verify guest registration information, secure a credit card for incidental expenses, and authorize credit cards for room charges.
• Provide guests with room keys or cards.
• Assist with customer complaints and involve management when necessary.
• Receive and process reservations within established guidelines.
• When rooms or spaces are unavailable, offer a waitlist option and/or information about alternative lodging or RV parks in the area.
• Register and assign rooms or spaces; transmit and receive messages; maintain records of occupied rooms or spaces and guest accounts; make and confirm reservations; present statements; and collect payments as needed.
• Receive and account for a change fund.
• Prepare the Close Bank Report and deposit cash receipts at the end of each shift according to established procedures.
• Maintain guest security and privacy.
• Interact professionally with guests, answer questions about the facility and amenities, and provide information about local attractions.
• Inventory keys and other supplies or amenities maintained at the front desk.
• Keep the front desk and lobby clean and neat.
• Run and print PMS reports, including Expected Arrivals, Departure List, In-House Guest List, and Night Audit reports, as requested.
• Answer telephone calls and transfer them to the appropriate individuals.
• Log trouble calls in the PMS and ensure the appropriate department is notified.
• Relocate guests to a different room when required.
• Retrieve lost-and-found items and contact guests regarding lost or found items.

Benefits

• Federal civilian service stability.
• Quality-of-work-life balance.
• Employee Assistance Program with 24/7/365 access to private support for employees and family members.
• Access to MWR programs and facilities, including golf courses, marinas, gyms and fitness centers, bowling centers, restaurants, pools, base libraries, and other offerings.
• Discounted tickets and travel options, and outdoor recreation rentals.
• Navy Exchange shopping privileges.
• Access to professional development resources.
• Potential eligibility for medical benefits for employees scheduled to work an average of 30 hours per week who meet the required hours within a year.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed