Front Desk Jobs in Detroit, IL

About The Position

Requirements

• Must be at least 16 years of age.
• Must be able to read and communicate in English.
• Must be able to communicate effectively with multiple Guests while generating enthusiasm for Dave & Buster’s.
• Must be able to clearly articulate greetings, requests for assistance, and farewells to Guests.
• Must be skilled at responding calmly to dissatisfied Guests and bringing issues to the Manager’s attention.
• Must comply with dress guidelines and maintain a neat, clean, and professional appearance.
• Must be able to work days, nights, and/or weekends as required.
• Must be able to read and write handwritten notes.
• Must be able to lift and carry up to 30 pounds.
• Must be able to move about the facility and stand for long periods; walking or standing is required for 100% of the shift.
• Must be able to reach, bend, and stoop frequently.
• Restaurant, retail, or cashier experience is preferred but not required.

Nice To Haves

• Restaurant, retail, or cashier experience.

Responsibilities

• Greet Guests warmly upon arrival, maintain a positive attitude, and bid Guests farewell while inviting them to return.
• Coordinate Guests’ retail, game rental, and dining experiences, including game rentals, merchandise sales, and telephone calls.
• Keep the immediate supervisor informed about problems or unusual matters, take corrective action when appropriate, and suggest alternatives when needed.
• Prepare for shifts by stocking menus, silverware, Power cards, gift cards, and other supplies; check restocking needs.
• Review and maintain the cleanliness and organization of the Front Desk and Host station, including cleaning and maintaining menus and bringing work areas up to standard.
• Discuss problem areas with the Manager and notify the Manager about Guests who appear unhappy.
• Conduct merchandise inventory during and after shifts when applicable.
• Maintain a cooperative and harmonious working relationship with other Team Members and assist them as needed or as business requires.
• Support table turnover by identifying open tables and bussing and cleaning tables as needed.
• Rotate seating according to guidelines to promote fairness and balance in dining areas.
• Manage the flow of Guests from the front doors, help with their needs, and direct them as needed.
• Manage wait times and communicate relevant information to Guests, Team Members, and Managers.
• Deliver silverware to Guests as they are seated.
• Calculate bill transactions accurately and promptly, greet and assist Guests while processing transactions, and reconcile monies from assigned banks.
• Complete accurate “To Go” order transactions and sell merchandise from the Front Desk when applicable.
• Maintain a neat, clean, and professional appearance in accordance with dress guidelines.
• Communicate effectively with multiple Guests, articulate greetings, requests for assistance, and farewells, and respond calmly to dissatisfied Guests while referring issues to the Manager.

Benefits

• Medical benefits
• Dental benefits
• Vision benefits
• 401(k)
• Free games