Front Desk Associate
Residence Inn Union Centre•West Chester, OH
About The Position
The Front Desk Associate is responsible for guests’ arrival and departure experiences and for meeting operational needs related to guest requests, recommendations, and personal touches. The associate resolves guest challenges throughout their hotel stay, upgrades guests as required, promotes services and amenities, and upsells products. The role calls for dependable team members with strong customer service skills who are friendly, authentic, caring, and thoughtful. Full-time positions are available.
Requirements
- Strong customer service skills.
- Dependability.
- Flexible schedule, including weekends.
Nice To Haves
- One year of hotel experience preferred.
Responsibilities
- Ensure a positive guest experience by building relationships and responding to guest needs.
- Follow policies and procedures established by Lexington Management and applicable brand standards.
- Review property management system data and follow cash-handling procedures so property operations and guest accounts are accurately reflected.
- Foster open communication, productive working relationships, and a strong guest focus.
- Manage guests’ arrival and departure experiences and address operational needs related to their requests.
- Resolve guest challenges during their stay.
- Upgrade guests as required.
- Promote services and amenities and upsell products.
Benefits
- Holiday pay.
- Vacation pay.
- Travel discounts.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
