Front Desk Supervisor - Peachtree City

Pet Paradise • Sharpsburg, GA

3d • Onsite

About The Position

Pet Paradise is seeking a customer-service-oriented leader to supervise Front Desk Associates at its Peachtree City location. The supervisor leads, trains, and coaches associates according to company standards and supports the management team with employee training, work assignments, coaching, and performance reviews. The role also includes documenting and reporting potential hazards or behavioral problems involving guests or employees, helping with front desk operations as needed, and supporting employees in completing required learning courses and training guides.

Front desk duties may include processing check-ins and check-outs, answering phone calls, deescalating customer service issues, and keeping the lobby clean. The position involves considerable physical work, including handling pets, walking, cleaning, and suite maintenance. The schedule must accommodate resort needs, including days, nights, weekends, holidays, and peak times.

Requirements

• High school diploma or GED; or one to two years of related experience and/or training; or an equivalent combination of education and experience.
• Two or more years in a customer service role is highly preferred.
• Prior supervisory experience is highly preferred.
• Strong organizational, cash management, and sales skills.
• Comfort leading by example and managing hands-on tasks.
• Comfort around dogs of all sizes and ability to lift up to 60 pounds.
• Exceptional communication and interpersonal skills.
• Flexibility to meet resort scheduling needs, including days, nights, weekends, holidays, and peak times.
• Valid driver's license and ability to pass a criminal background check.

Nice To Haves

• Two or more years in a customer service role.
• Prior supervisory experience.

Responsibilities

• Directly supervise Front Desk Associates by leading, training, and coaching them according to company standards, policies, and guidelines.
• Assist the management team with employee training, assigning and directing work, coaching, and conducting performance reviews.
• Report and document potential hazards or behavioral problems involving guests or employees to the management team.
• Assist with front desk functions as needed, including processing check-ins and check-outs, answering phone calls, deescalating customer service issues, and maintaining lobby cleanliness.
• Help new and existing team members complete required LMS courses and training guides.
• Perform additional duties as required by the management team.

Benefits

• Starting rate of $16.00 per hour, with a $0.50 increase six months after hire and an additional $0.50 increase on the annual anniversary date.
• Opportunity to apply for the Unleashed Leadership Academy and hands-on leadership training for future management roles.
• Opportunity to apply for the Dog Training Academy, including a scholarship to become a certified Dog Trainer (Canine Behavior Specialist).
• Opportunity to apply for the Grooming Academy, including a scholarship to become a certified Professional Pet Groomer.
• Complimentary Pet Day Camp.
• 30 days of complimentary pet boarding, excluding holidays.
• On-demand pay through DailyPay.
• Discounted veterinary care and grooming services, depending on location.
• Dog and cat adoption assistance.
• Fitness reimbursement.
• Paid time off for both full-time and part-time employees.
• 401(k) savings plan with company match.
• Health, dental, and vision insurance for full-time employees.
• Employee Assistance Program with an added mental health benefit, available to all employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED