Front Desk Clerk - Full Time (Tropicana Atlantic City)

Caesars Entertainment • Atlantic City, NJ

2d

About The Position

The Front Desk Clerk is responsible for checking guests in and out and promoting positive customer relations. The role includes registering guests, assigning rooms, issuing keys, and operating the computerized front desk system. The clerk answers guest inquiries about hotel services, room rates, and other requested information, accepts major credit cards, cash, or checks, and verifies and records business transactions. The position provides Family Style Service at all times and may include other duties as assigned.

Requirements

• Excellent communication skills.
• Perform the customer service standards of the department.
• Knowledge of the Casino Control Act and Attendant Regulations, as well as company internal controls, policies, and procedures.

Nice To Haves

• High school diploma or equivalent experience preferred.
• Previous experience in hotel reservations or front desk operations preferred.

Responsibilities

• Check guests in and out.
• Promote positive customer relations.
• Accept major credit cards, cash, or checks.
• Verify and record all business transactions.
• Register guests, assign rooms, issue keys, and operate the computerized front desk system.
• Answer guest inquiries about hotel services, room rates, and other requested information.
• Provide Family Style Service at all times.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED