Front Desk Receptionist

TRIAD MSO•Stigler, OK

15d

About The Position

Triad Complete Healthcare Stigler is seeking a courteous, professional, and detail-oriented Front Desk Support Staff member to manage front office duties. The role serves as a front-line ambassador for the clinic, providing support to patients, families, and providers in a professional and courteous manner. The clinic describes its work environment as comfortable and supportive. The position is full-time and located in Ardmore, Oklahoma. Compensation is described as competitive wages. Benefits listed include medical, dental, and vision coverage, paid time off, paid holidays, and flexibility.

Requirements

High school diploma or equivalent.
Ability to communicate professionally and effectively, verbally and in writing.
Excellent customer service skills.
Ability to receive, comprehend, and follow verbal and written instructions.
Ability to understand insurance benefits and perform basic mathematical tasks.
Knowledge of medical terminology.
Understanding of confidentiality ethics and HIPAA regulatory requirements.
Ability to type at least 40 words per minute.
Basic computer skills.

Nice To Haves

Associate degree or higher preferred.
Previous medical clinic experience or general office work background preferred.
Excellent listening, speaking, and interpersonal skills; ability to understand patient needs, communicate instructions clearly, and build and maintain trusting relationships.
Critical-thinking ability to assess patient needs, prioritize tasks, and make informed decisions.
Compassion for sick and worried patients and their families.
Advanced MD or Athena experience is a plus.

Responsibilities

Greet patients and visitors courteously and maintain professional interactions with patients, visitors, employees, and medical staff.
Respond appropriately to calls and arrange appointments and referrals, accurately completing scheduling and encounter fields.
Perform patient intake, entering accurate demographic information and notes into the patient system.
Scan insurance cards, validate insurance eligibility, identify benefits for scheduled visits, maintain accurate and up-to-date information, and communicate coverage issues to patients and providers.
Complete prior authorization tasks promptly with payers and inform physicians and appropriate team members of authorization delays or non-coverage.
Maintain an organized work environment, prioritize assignments, respond to tasks in a timely manner, and review forms and entered data for completeness and accuracy between patients.
Accurately account for daily cash and payment entries, perform daily balancing, and create deposits.
Be accountable for posted transactions.
Act as a liaison between patients, staff, and physicians and communicate effectively with all parties.
Handle confidential information appropriately.