Front Desk Staff

Dave & Buster's Inc.•Kentwood, MI

16d•$14 - $17

About The Position

The Front Desk Staff position ensures Guests’ initial impressions of Dave & Buster’s are positive and welcoming. The role guides Guests through retail, game rental, and dining experiences, delivering a friendly and efficient experience in a fast-paced environment. Team Members greet and assist Guests, coordinate front-door flow and wait times, process transactions, support table seating and turnover, and maintain a clean, stocked, and organized Front Desk and Host station. Restaurant, retail, or cashier experience is preferred but not required. The position requires frequent communication with Guests and coworkers, including handling dissatisfied Guests calmly and bringing issues to a Manager’s attention. Team Members must be at least 16 years of age and communicate in English. The listed salary range is $13.73–$17.25.

Requirements

Must be at least 16 years of age.
Must be able to read and communicate in English.
Must be able to communicate effectively with multiple Guests while generating enthusiasm for Dave & Buster’s.
Must be able to clearly articulate greetings, requests for assistance, and farewells to Guests.
Must be skilled at responding calmly to dissatisfied Guests and bringing issues to the Manager’s attention.
Must comply with dress guidelines and maintain a neat, clean, and professional appearance.
Must be able to work days, nights, and/or weekends as required.
Must be able to read and write handwritten notes.
Must be able to lift and carry up to 30 pounds.
Must be able to move about the facility and stand for long periods; walking or standing is required for 100% of the shift.
Must be able to reach, bend, and stoop frequently.
Restaurant, retail, or cashier experience is preferred but not required.

Nice To Haves

Restaurant, retail, or cashier experience.

Responsibilities

Greet Guests warmly upon arrival, maintain a positive attitude, and bid Guests farewell while inviting them to return.
Coordinate Guests’ retail, game rental, and dining experiences, including game rentals, merchandise sales, and telephone calls.
Keep the immediate supervisor informed about problems or unusual matters, take corrective action when appropriate, and suggest alternatives when needed.
Prepare for shifts by stocking menus, silverware, Power cards, gift cards, and other supplies; check restocking needs.
Review and maintain the cleanliness and organization of the Front Desk and Host station, including cleaning and maintaining menus and bringing work areas up to standard.
Discuss problem areas with the Manager and notify the Manager about Guests who appear unhappy.
Conduct merchandise inventory during and after shifts when applicable.
Maintain a cooperative and harmonious working relationship with other Team Members and assist them as needed or as business requires.
Support table turnover by identifying open tables and bussing and cleaning tables as needed.
Rotate seating according to guidelines to promote fairness and balance in dining areas.
Manage the flow of Guests from the front doors, help with their needs, and direct them as needed.
Manage wait times and communicate relevant information to Guests, Team Members, and Managers.
Deliver silverware to Guests as they are seated.
Calculate bill transactions accurately and promptly, greet and assist Guests while processing transactions, and reconcile monies from assigned banks.
Complete accurate “To Go” order transactions and sell merchandise from the Front Desk when applicable.
Maintain a neat, clean, and professional appearance in accordance with dress guidelines.
Communicate effectively with multiple Guests, articulate greetings, requests for assistance, and farewells, and respond calmly to dissatisfied Guests while referring issues to the Manager.