FRONT DESK STAFF
About The Position
Front Desk Staff engage with YMCA members and program participants, helping create a positive experience through attentive service, accurate information entry, and support with programs and services. The role includes conducting tours for potential members, maintaining an orderly work environment and towels at Member Services, and operating membership software and office equipment. Staff follow YMCA policies, including Child Abuse Prevention procedures, and respond to member concerns, escalating unusual or unresolved issues to the appropriate team member or manager. Other duties may be assigned by the Membership Service Coordinator or Membership Director.
Requirements
- High school diploma or equivalent required.
- CPR, First Aid, and AED certifications must be completed within 60 days of hire; certifications are provided by the YMCA.
- Ability to work in a fast-paced environment and multitask efficiently.
- Ability to recognize and handle a variety of situations as they arise.
- Ability to establish and maintain positive relationships with staff, volunteers, YMCA members, the general public, and people of diverse backgrounds.
- Strong communication, customer service, and problem-solving skills.
- Demonstrated interpersonal communication and problem-solving skills.
- Willingness to work with people of diverse backgrounds.
- Computer skills and knowledge of Microsoft Word, Excel, and PowerPoint.
- Must never have been convicted of child abuse, including sexual abuse.
Nice To Haves
- One to two years of related experience preferred.
Responsibilities
- Engage in active listening with members and program participants to build relationships and understand their goals and interests.
- Conduct tours for potential members.
- Accurately enter member information into a computer.
- Help maintain a clean and orderly work environment.
- Understand and enforce applicable YMCA policies.
- Operate membership software and necessary office equipment.
- Assist with selling YMCA programs, services, and products to members, guests, and participants.
- Assist in handling and resolving member, guest, and participant concerns; inform an appropriate team member or manager of unusual situations or unresolved issues.
- Maintain towels at Member Services.
- Follow YMCA policies and procedures, including Child Abuse Prevention.
- Perform other duties as assigned by the Membership Service Coordinator or Membership Director.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
